Customer Support Representative

3 days ago

Eight Mile Plains, Australia Simpro Software Full time

An exciting opportunity has become available to join our awesome client-interfacing team based in our Brisbane office at Eight Mile Plains. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude.

In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through to resolution.

A positive disposition and demonstrated resilience are a must, as we work in an ever changing, fast-paced environment.

This is a **Brisbane-based role**. To be considered, you **must** be eligible to work legally in Australia on a full-time basis.

**First Things First, What We Can Offer You?**
- Delicious daily, free, chef prepared lunch on site
- Fully equipped, free on-site gym
- Hybrid work arrangements
- Second-to-none onboarding and product training
- Ground-breaking parental leave entitlements
- Fun team camaraderie and events
- Opportunities for growth and development
- Plus a range of other AMAZING benefits & perks

**Who Are We?**
- Simpro is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. Simpro was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, the United Kingdom and the United States. Simpro empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting._

**What You'll Do**
- Take ownership of problems and be dedicated to providing solutions for our clients
- Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
- Use our Salesforce systems for logging calls, tickets, chats and to manage escalations
- Report on client support issues and opportunities and assist in enhancing our training programs
- Contribute, question and share knowledge with internal teams for product improvement.

**What You’ll Bring**
- Demonstrated problem solving skills
- A high level of interpersonal abilities (we would like to hear more about these)
- An ability to work collaboratively, with a positive attitude
- Very strong attention to detail
- Willingness to get in and get the job done
- Prior experience with the suite of Simpro products would be beneficial, but not essential.

**Bonus Skills**
- **_ Spanish speakers_** are encouraged to apply

**Core Values Required of all Simpro Employees**

We are seeking someone with the right determination, attitude and Simpro compatibility. Our culture and core values are very important to us:

- ** We Are One Team**:

- ** We Own It**:

- ** We Innovate**:

- ** We Understand**:

- ** We Care**:

- ** We Have Fun**

v3LBTzVRxz

  • Customer Service Representative

    1 week ago

    Eight Mile Plains, Australia Johnson & Johnson Full time

    **Function** - Customer Management **Sub function** - Non-Technical Customer Service **Category** - Senior Representative, Non-Technical Customer Service (S3) **Location** - Eight Mile Plains / Australia **Date posted** - Jun 17 2025 **Requisition number** - R-014817 **Work pattern** - Hybrid Work Description **Job Function**: Customer Management **...

  • Customer Support Representative

    5 days ago

    Eight Mile Plains, Australia Cook Group Full time

    Overview: Full Time, 6-month Fixed Term opportunity Values focused culture that encourages accountability, autonomy and collaboration Hybrid Work Status Location - Eight Mile Plains Are you passionate about improving patient health outcomes? Would you like to join an organisation where you can work with cross-functional teams, take ownership, and be...

  • Customer Support Representative

    1 day ago

    Eight Mile Plains, Australia Simpro Software Full time

    An exciting opportunity has become available to join our awesome client-interfacing team. We are looking for a proactive and passionate customer service SUPERSTAR, with a technology background or aptitude. In this role you will join our solutions-focussed Customer Support Team who provide support for our suite of products, and manage client issues through...

  • Customer Service Representative

    21 hours ago

    Eight Mile Plains, Queensland, Australia Cook Medical Full time $45,000 - $70,000 per year

    Full Time - 24 Month Fixed TermLocation - Eight Mile Plains, HybridReporting to the Team Lead Customer Support, this role is responsible for providing professional, friendly and efficient service to our customers and sales teams throughout Australia, ensuring that an excellent standard of service and a high level of customer satisfaction is maintained.This...

  • Customer Service Representative

    21 hours ago

    Eight Mile Plains, Queensland, Australia Cook Group Full time $45,000 - $65,000 per year

    OverviewFull Time - 24 Month Fixed Term Location - Eight Mile Plains, HybridReporting to the Team Lead Customer Support, this role is responsible for providing professional, friendly and efficient service to our customers and sales teams throughout Australia, ensuring that an excellent standard of service and a high level of customer satisfaction is...

  • Customer Service Representative

    2 weeks ago

    Eight Mile Plains, Australia Johnson & Johnson Full time

    **Job Function**: Customer Management **Job Sub Function**: Non-Technical Customer Service **Job Category**: Business Enablement/Support **All Job Posting Locations**: Eight Mile Plains, Queensland, Australia **About MedTech** Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less...

  • Inside Sales Representative

    5 days ago

    Eight Mile Plains, Queensland, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    Inside Sales & Customer Service SpecialistRandstad is excited to be partnering with our long-standing client, a leading provider of high-quality tools and equipment, in their search for a proactive and highly organised Inside Sales & Customer Service Specialist. This is a critical maternity leave cover position with an immediate start, offering a unique...

  • Customer Support Representative

    1 week ago

    Eight Mile Plains, Queensland, , Australia EventsAir Full time $60,000 - $80,000 per year

    EventsAirEventsAir is a leading provider of award-winning event management software to organisers of in-person, hybrid and virtual events. Our software is used extensively across the APAC region and is growing rapidly around the globe with an expanding presence in North America and Europe.As a technology leader with a long 30-year heritage in the event-tech...

  • Internal Sales Representative

    1 day ago

    Eight Mile Plains, Queensland, Australia Manpower Australia Full time $84,000 per year

    We are seeking a motivated and detail-orientedInternal Sales Representativeto join our clients team This is a casual position due to Maternity cover with duties rotating among team members across four days per week, 9:00 am to 5:00 pm.THE IMPORTANT BITS -Monday - Friday, rotating 4 days per week.09:00AM - 17:00PM$40PH, Plus Super, Weekly Pay.THE ROLE -Answer...

  • Business Development Representative

    5 days ago

    Eight Mile Plains, Australia Simpro Software Full time

    We are currently looking for a Business Development Representative responsible for identifying and connecting with prospective customers from our Eight Mile Plains office in Brisbane. You will discuss the impact Simpro is able to bring to customers, with the aim of booking product demonstrations between the prospect and the Account Executives and/or...