Technology Service Administrator

Why Lorna Jane?
At Lorna Jane, we’re more than just activewear; we’re a movement that inspires women to live their best, most active lives. We’re passionate about empowering our team and customers alike, with a commitment to creating a supportive and inclusive workplace. When you join Lorna Jane, you’re joining a family that values growth, wellbeing, and making a positive impact.
What is the role?
We’re looking for a Technology Services Administrator to join our Brisbane Head Office team.
As our Technology Services Administrator, you will be essential to the efficient operation of Information Technology at Lorna Jane, overseeing the administrative and operational tasks that ensure our IT systems function flawlessly.
What You’ll be doing
**As our Technology Service Administrator you’ll**:

- Serve as project coordinator and point of contact for the IT department, fielding requests, organising schedules, maintaining filing systems, and developing administrative process improvements
- Ability to move computers and setup for users
- Serve as an administrator for all tasks within the department including recording minutes, arranging schedules of events, proof-read documents, etc
- Attend various Lorna Jane sites to provide administrative assistance when required
- Manage hardware ordering process and coordinate inventory of IT assets
- Coordinate contracts with vendors and suppliers, including managing invoicing and payment processes
- Keep IT licenses and leases up to date
- Perform systems administration functions for designated information systems/technologies
- Manage procurement of inventory including documenting all equipment assigned to team members
- Perform work in compliance within specified warranty requirements and returns defective equipment/parts to maintenance inventory, document customer repairs, maintains and restocks assigned parts inventory
- Be responsible for tracking hardware and software inventory
- Provide project coordination assistance with special projects and any other duties as assigned by Leadership
- Promptly analyse incident tickets and end-user incoming call, problems, and support requests to determine restoration strategy and approach

Who We’re Looking For
We’re seeking someone who is highly organised and passionate about technology. If you enjoy managing tasks, staying on top of details, and working with tech, this role is perfect for you You’ll thrive in a fast-paced environment where your keen eye for detail and focus on efficiency will make a meaningful impact. With a natural drive for problem-solving, you’ll play a vital role in ensuring our IT systems run seamlessly, keeping our team connected and productive.
**What you’ll bring to the role**:

- Proficiency in Microsoft Office Suite
- Strong technical and conceptual knowledge of ERP/Information Systems
- A solid understanding of telecommunication and IT industries and their engagement methods
- Proven experience managing field service projects, operations, and financial processes
- Experience working with all organisational levels and managing external vendors
- Demonstrated initiative, accuracy, and ability to handle complex tasks effectively
- Strong communication and collaboration skills to drive key business initiatives
- The ability to work independently with mínimal supervision and thrive in both autonomous and team environments

Our Commitment to you
At Lorna Jane, we’re committed to creating a workplace where everyone feels valued and included. We embrace diversity in all its forms and have worked hard to ensure our hiring practices are fair and free from bias.
Why you’ll love working here
- Prime Location: Enjoy free onsite parking, making your daily commute hassle-free.
- Onsite Café: Start your day right with our Nourish Café, where you can enjoy healthy and delicious meals without leaving the office.
- Exclusive Discounts: Take advantage of generous discounts on the latest Lorna Jane collections, so you can live the active life we promote.
- Early Access: Be the first to see and experience our new collections before they hit the stores. As part of the HQ team, you’ll get exclusive early access to view our latest designs.
- Community Engagement: Get involved in company events and initiatives that support and inspire our community. You’ll have the chance to participate in events that align with our mission of empowering women to live their best lives.
- Team Spirit: Join a supportive team that’s more like a family. We celebrate our wins together and collaborate to make a real impact