Office Manager

**About Imperial Windows Furnishing**

Imperial Windows Furnishing, based in Blacktown, NSW, is a premier provider of luxury window treatments, specializing in bespoke solutions such as S-Fold curtains, roller blinds, shutters, privacy screens, and awnings. With a commitment to timeless elegance, refined craftsmanship, and innovative design, the company transforms interiors by blending style, comfort, and functionality. From expert consultation to professional installation, Imperial Windows delivers a seamless client experience backed by exceptional quality and 24/7 support, making it a trusted name in premium window furnishings across Australia.

We serve both B2B and B2C customers, providing complete solutions from manufacturing to installation through structured work order forms. Our operations include raising invoices, chasing payments, and ensuring compliance with all NSW business regulations for the provision of goods and services.

**Position Overview**

We are seeking a Self-Motivated and efficient Office Manager to independently oversee and manage the daily administrative operations of our Blacktown office. The Office Manager will organise and control office functions, staff, and resources to ensure smooth operations, efficiency, and compliance. This role requires initiative, sound decision-making, and the ability to coordinate office procedures, staffing, and resource allocation while supporting project delivery and client service. The role carries responsibility for managing multi-disciplinary teams and financial oversight within a regulated manufacturing and installation environment.

**Key Responsibilities**
- Develop, implement, and maintain office policies, procedures, record-keeping systems, and continuous improvement practices to ensure efficiency and consistency.
- Direct and oversee daily office operations, ensuring smooth workflow through effective allocation of staff across administration, manufacturing, sales, design, and installation teams to support the delivery of premium window furnishing solutions.
- Lead and manage administrative staff, overseeing recruitment, onboarding, training, and performance management to build a cohesive, high-performing team.
- Establish performance plans and monitor outcomes in alignment with the company’s goals and service standards.
- Oversee office accounts, budgets, expenditure, and financial record-keeping in accordance with company policy and statutory requirements.
- Prepare financial and operational reports for management and oversee budget forecasting to support project planning and business growth.
- Ensure compliance with workplace health and safety (OHS) requirements, industry regulations, and company standards.
- Coordinate and oversee documentation, scheduling, and logistics for project and sales teams, ensuring administrative support aligns with timely delivery of window furnishing design and installation projects.
- Act as the main point of contact for vendor and client communications, managing inquiries professionally and building strong relationships to support client satisfaction.
- Oversee office resources and facilities, including procurement of supplies, coordination of fleet and equipment, and general maintenance, ensuring efficient day-to-day operations.
- Report directly to the Director on office operations, staff performance, resource allocation, compliance, and recommendations for process improvements.
- Administer bookkeeping, payroll, accounts receivable, and accounts payable processes to ensure accurate financial and staff payment management.
- Oversee preparation, reconciliation, and monitoring of invoices, implementing controls for timely collections and maintaining healthy business cash flow.
- Coordinate and monitor work order forms from manufacturing through to installation, ensuring seamless service delivery to B2B and B2C customers.
- Manage compliance with NSW industry and regulatory requirements relevant to window furnishing manufacturing and installation services.
- Lead and manage multi-disciplinary teams across administration, manufacturing, sales, design, and installation functions, directing schedules, workflow, and performance to maintain operational efficiency and service excellence.

**Required Skills & Qualifications**
- Minimum of 1-2 years’ experience as an Office Manager or in a comparable administrative leadership role, ideally within interior design, home furnishings, or a creative services environment.
- Demonstrated strong organizational and leadership skills, with the ability to manage multiple priorities and maintain efficiency in a fast-paced, client-focused setting.
- Proficiency in Microsoft Office Suite; familiarity with accounting or invoicing software will be considered highly advantageous.
- Excellent written and verbal communication skills, with a professional and confident approach when engaging clients, vendors, and team members.
- Proven ability to work independently, taking ownership of