Ict Help Desk Officer

**The Opportunity**

It is a very exciting time at The Kids Research Institute Australia as we continue to evolve from what began in the 1980’s as a vision to create a world-class child health research hub. We have recently changed our name from the Telethon Kids Institute, but we continue to achieve our vision of happy, healthy kids

The ICT team at The Kids Research Institute Australia are dedicated to providing continuous high-quality service and great end-user experience to over 1,000 users. Our mission is to create a borderless collaboration space which is secure, always accessible and available through any modern device. We seek to empower research and professional services teams to work together with each other and their stakeholders to leverage our wealth of data, information and knowledge.

We currently have 2 opportunities for recent IT Graduates or someone with previous experience providing IT Support who is looking for the next step in their career

Reporting to our Service Delivery Lead and with an experienced team around you, you will be the first point of contact for our staff members that require ICT support. This will give you great exposure to many aspects of working within an IT Service Desk environment and provide opportunities to learn on the job.

Some of your responsibilities will include:

- Monitor and respond quickly to incoming requests related to IT issues
- Provide face-to-face over-the-counter customer support to Institute staff and associates
- Troubleshoot and resolve technical issues within Service Level Agreement
- Maintain an asset database for ICT assets

Conveniently located within the Perth Children’s Hospital in Nedlands, these positions are full time - one on a permanent basis and the other on a fixed term basis for 18 months.

**About You**

If you are IT-savvy, have a customer-service mindset and are ready to bring a lot of energy into this role, then we want to hear from you

To be successful in this role, you will have demonstrated experience in the following:

- Demonstrated knowledge of Windows hardware and other key Microsoft technologies
- Previous experience working within an IT service desk environment and supporting Windows operating systems is desirable
- Proven analytical and problem-solving abilities and attention to detail
- Highly self-motivated and directed with the ability to effectively prioritise and execute tasks in a high-pressure environment
- Experience at working independently and in a team-oriented, collaborative environment

***About Us**

Our aim is to create a workplace where people are respected and encouraged to fulfil their potential. We encourage a workforce that is innovative, eager to acquire knowledge and enhance skills; we embrace all employee differences, foster a culture that supports diversity and inclusion, and are committed to providing reasonable accommodations where required.

**Some of our staff benefits include**:

- Additional annual leave over Christmas and Easter.
- Save on tax and increase your take home pay by salary packaging up to $15,899 of Living Expenses and up to $2,650 on Entertainment Benefits each FBT year.
- Extensive health and wellbeing program with weekly events.
- Flexible work options and hybrid working.
- Reward and recognition program.
- Professional development opportunities including access to unlimited online training with LinkedIn Learning.
- Modern offices and end of trip facilities, including sit to stand desks.
- Access to Corporate Health Insurance.
- Staff purchasing discounts including travel, IT Hardware and stationery.

**How to apply**

**Your cover letter (no more than 2 pages) should specifically address your skills and experience outlined in the “About You” section above.**

**Contact Name**:Cidalia Vaz

**Closing Date**:11/10/2024 - We reserve the right to hire prior to the closing date.