Strata Support Consultant

2 weeks ago

Southport, Australia Prudential Investment Company of Australia Full time

Flexibility - Hybrid work schedules working from home 5 days each fortnight
- A Day Off - On your birthday because you deserve it
- Benefits - Various financial and wellbeing PICA Perks

**About us**
PICA Group is a unique network of industry specialist businesses that deal in strata and facilities management, property development, debt recovery and legal services. We enhance Australia’s community living by caring for one of our customer’s most valuable assets, their investment, and their home.

**What we can offer you**
- **Flexibility - **Hybrid work schedules working from home five days each fortnight
- **A Day Off - **On your birthday because you deserve it
- **Giving Back - **A dedicated “Giving Back” supporting your favourite charitable events
- **Benefits** - Paid parental leave, discounted health insurance, hospital excess coverage, discounted fitness memberships, and study leave, to name a few.

**About the role**
We are on the lookout for a
**Strata Support Consultant **to join our
**Strata Support **team in

**Objectives**:

- Confidently manage customer expectations about critical tasks and responsibilities.
- Provide excellent customer service by being informative, courteous, and professional to all internal and external customers.
- Ensure that exceptional customer service is maintained, and complaints are resolved proactively.
- Ensure that all data is entered into our systems accurately and promptly.
- Become technically proficient in using our customer relationship management system (CommunityHub), contact centre software (Genesys Cloud), and other software systems to perform tasks and answer queries.
- Other duties as assigned.

**What makes you stand out from the rest?**
- Ideally, you have at least one year of customer service experience in a professional services industry such as insurance, financial services, real estate, etc.
- You have a passion for providing excellent customer service.
- This role requires a high level of attention to detail, a good grasp of basic math, the ability to multi-task, a sound understanding (or ability to learn) of the levy process, and a high level of resilience.
- Cert III level education is preferred but not required.
- You’re known for your exceptional data entry and document administration skills.
- You’re a natural communicator and always ensure that stakeholders are informed.
- You tend to identify problems quickly, understand the customer service workflow, and focus on solutions.
- You make effective use of multiple technology systems and software. (Contact centre software, CRM, Outlook, Excel, Word, etc.)

**Life at PICA Group**
We asked our people what made working at PICA special, and they highlighted that we offer a sense of
**Belonging**, we have
**Flexible** ways of working, we’re
**Making a Difference** every day, your career journey provides
**Challenge** and
**Growth**, and you’ll enjoy our PICA
**Perks**.

**How to apply**
We want the best to apply At PICA Group, we embrace diversity and foster an inclusive environment so as to enhance community living for all. You must have the right to live and work in this location to be considered for this opportunity.

**It is PICA Group’s policy not to accept speculative CV’s from Agencies unless the role has been released directly to the agency. Should we require assistance from agencies on any roles, a talent acquisition team member will contact agencies directly.

  • Strata Support Consultant

    7 days ago

    Southport, Australia Prudential Investment Company of Australia Full time

    Feel supported with PICA. We've got a great team and excellent training - Grow your career - move up across and around - A range of perks like your birthday off and discounts on wellbeing services **About us** PICA Group is a unique network of industry specialist businesses that deal in strata and facilities management, property development, debt recovery...

  • Strata Manager

    1 day ago

    Southport, Australia Prudential Investment Company of Australia Full time

    Australia's industry leader in property services - Dedicated relief team - can take leave and have your portfolio taken care off - Amazing perks - have your birthday off and many more **Who is PICA Group?** PICA Group is Australia’s leading strata and property services provider made up of a unique network of industry specialist businesses in strata and...

  • Assistant Strata Manager

    1 week ago

    Southport, Australia Prudential Investment Company of Australia Full time

    Amazing perks like your birthday off and health and wellbeing discounts - Flex - our hybrid working model means you work from home and the office - Opportunity to move your career up, across and around with us **Who is PICA Group?** PICA Group is Australia’s leading strata and property services provider made up of a unique network of industry specialist...

  • Assistant Strata Manager

    2 weeks ago

    Southport, Australia Prudential Investment Company of Australia Full time

    Option to work 5 days per fortnight at home, supplied with the tech you need - 6 Month Contract - Amazing perks like your birthday off and time of to donate blood **About us** PICA Group is Australia’s leading strata and property services provider made up of a unique network of industry specialist businesses in strata and facilities management, property...

  • Customer Care Consultant

    2 weeks ago

    Southport, Australia Prudential Investment Company of Australia Full time

    Option to work 5 days per fortnight at home, supplied with the tech you need - Explore a career and challenge yourself in the exciting PICA Group can offer - Work with a close-knit team that offers support and development Seeking a **_team player _**who thrives on delivering excellent **_ customer service _**who want to grow their career with PICA Group,...

  • Entry Level Insurance Consultant

    3 days ago

    Southport, Australia Prudential Investment Company of Australia Full time

    Australia Wide Location and Multiple Positions - Option to work 5-days per fortnight at home, supplied with the tech you need - A positive, supportive company that lives our values **About the opportunity** We are on the lookout for an **Entry Level** **Insurance Consultant **to join our Insurance Team based **Australia Wide** as we have multiple...

  • Work Support Consultant

    4 hours ago

    Southport, Australia BUSY Ability Full time

    Posted: 23/01/2025 Closing Date: 25/02/2025 Job Type: Contract Location: Southport Job Category: Employment Services **Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.** **About BUSY Ability...** BUSY Ability is part of The BUSY Group, a not-for-profit...

  • Clinical Support Consultant

    7 days ago

    Southport, Australia Churches of Christ Full time

    **Churches of Christ, Seniors Living, Gold Coast and Boonah** **Permanent, Full-time Opportunity** **Imagine working for us** Our values encourage us to be accepting of differences and embrace all. Our size and variety offer you real choices and opportunities to grow your career. We also offer: - Salary-packaging benefits that can increase your...

  • Employment Consultant

    3 days ago

    Southport, Australia EPIC Employment Service Inc. Full time

    **Introduction**: Are you ready to make a real difference in the lives of people with disability? Join EPIC Assist as a full time Employment Consultant Southport **Description**: Why you might love this opportunity You’ll be joining a diverse team of impact focused people from all walks of life. We are not only dedicated to creating inclusive employment...

  • Workplace Health

    1 week ago

    Southport, Australia Prudential Investment Company of Australia Full time

    Fast paced environment where you can really have an impact! - Industry leader with national scope and an exciting transformation strategy. - Option to work 5-days per fortnight at home, supplied with the tech you need. **About Us** **What we can offer you!** - **Flexibility - **Hybrid work schedules working from home five days each fortnight - **A Day Off...