Customer Care Consultant

Option to work 5 days per fortnight at home, supplied with the tech you need
- Explore a career and challenge yourself in the exciting PICA Group can offer
- Work with a close-knit team that offers support and development

Seeking a
**_team player _**who thrives on delivering excellent
**_ customer service _**who want to grow their career with PICA Group, Australia’s leading strata and property services provider.

PICA Group is a unique network of industry specialist businesses that deal in strata and facilities management, developer advisory, debt recovery and legal services. We enhance Australia’s community living by caring for one of our customer’s most valuable assets, their investment, and their home.

We are on the lookout for a
**Customer Care Agent** to join our department in
**Southport**. The role is instrumental to our core business of delivering professional strata management services to our clients. You’ll join a team that prides itself on having fun while working hard to be the best in the industry.

**Objectives**:

- Provide excellent customer service by being informative, courteous and professional to all clients.
- Confidently manage customer expectations.
- Demonstrate initiative and take responsibility.
- Perform all tasks in the best interests of the Strata Scheme.
- Ensure all data is entered into our systems in an accurate and timely manner.
- Research, identify and resolve customer complaints using applicable software.
- Follow up customer calls where necessary.
- Take up to 120 inbound calls in a working day.

**What makes you stand out from the rest?**
- You have at least 1-year experience dealing with customers and providing a high level of service in a fast-paced environment that requires initiative, being proactive, and multitasking.
- High School Certificate required.
- You recognise the value of your role as a key player in providing front line support to our customers.
- You enjoy working with technology and are quick to become proficient at new technologies.
- You always provide friendly service and enthusiastic guidance to our customers.
- You demonstrate strong listening skills and have strong experience in problem-solving and talking customers through resolution over the phone.
- You respond to all customer requests for information on a timely basis.
- You ensure that all customer records are accurate and timely when entered into the system.
- With training, you demonstrate a good awareness of the operations, clients, etc.
- You work well with other internal departments.
- Present a can-do attitude when faced with challenging customer situations and know when and how to ask for support.
- Background in real estate or other professional services will be highly regarded

**What we can offer you**
- **Recognition - **A positive, supportive company that lives our values, rewarding and recognising our employee's hard work and commitment to our customers
- **Flexibility - **All employees can work from home 2 days each week, with further flexibility considered upon request
- **Financial Incentives - **We reward employees who support customers above and beyond the agreed services
- **Benefits** - Paid parental leave, discounted Medibank health insurance, hospital excess coverage, discounted fitness memberships, study leave, and a BYO Workmates referral program are just a few of the PICA Perks that are available to our employees
- **Giving Back - **A dedicated “Giving Back” group, which focuses on supporting employee participation in local and national charitable events
- **Support**:

- PICA’s network of businesses and other divisions provide expert support so that you can spend more time on the things that matter; your objectives and the customer
- **Training - **Opportunities to build a professional career in strata management with ongoing professional development available to all employees
- **Leading Technology**:

- Advanced tools to help you effectively manage your portfolio and workload
- **A Day Off - **On your birthday because you deserve it

***

**We want the best to apply**

**At PICA Group we embrace diversity and foster an inclusive environment so as to enhance community living for all.**

**You must have the right to live and work in this location to be considered for this opportunity.**

**It is PICA Group’s policy not to accept speculative CV’s from Agencies unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.