Customer Service Officer

Division: Northern CPPYJ
- Location: Gosford, NSW, AU, 2250 Wyong, NSW, AU, 2259
- Req ID: 75952

**Customer Service Officer**
**Talent Pool for filling of current and future ongoing and temporary vacancies**

**We are creating a Talent Pool for the Central Coast - full time and part time vacancies**
**Grade 1/2 -**$73,522 - $79,931 p.a.**+ superannuation and annual leave loading**
**35-hour week and flex leave**

**Location - currently Gosford and Wyong, both sites soon to be relocating to Tuggerah**

**Your role**
- The primary purpose of this role is to provide front line services to the community from a local office (Community Service Centre or “CSC”). The role involves a range of client and administrative services that contribute to the effective delivery of quality services in a CSC.
- The Customer Service Officer provides quality administration support to the casework teams, unit managers and external stakeholder whilst working within an administration team who undertake day to day administrative functions of the CSC.
- You will have a strong customer service background, attention to detail and a high level of organisational skills.
- The Customer Service Officer (CSO) is responsible for the following:

- Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
- Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
- Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
- Maintain record management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.

**What we’re looking for**
- Customer service experience both in person and over the phone.
- Ability to organise work and prioritise workload in a busy work environment.
- A positive attitude and ability to work independently and collaboratively.
- Proficient in Word, Outlook and Excel.
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

**Download the role description**

**What We Offer**
- We offer a variety of benefits, including:

- A challenging and rewarding career.
- Flexible, autonomous work environment.
- Competitive pay and conditions.
- Training and development opportunities to build and maintain capabilities.
- Health & Wellbeing and Employee Assistance Programs.
- Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**
- Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**
- Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

- Please give an example of your experience managing multiple administrative tasks with competing deadlines.
- Tell us about a time you have provided high quality customer service to clients on the telephone or in person.

**Applications close -**11:59pm, Sunday, 13 July 2025.

**Got a question?**
- Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lies at the heart of how we recruit**
- We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.
- To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**
- A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
- For more information visit Your recruitment journey on the DCJ website.

**_ The Welcome Experience_**:

- The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.