Business Manager

Wilston is looking for an enthusiastic and driven Business Manager with a strong passion for leadership to join our team. We provide opportunities for growth through one-on-one mentoring, leadership academy & training, and a wide support network to help you develop new ideas and skills.

Wilston Vet is dedicated to providing compassionate and expert veterinary care to all our patients. We pride ourselves on delivering a warm, caring, and inclusive service, treating every client and patient as a valued member of our extended family.

Our team consists of highly experienced Vets and Vet Nurses to ensure highest standard of care to every patient we see. Our services are varied, seeing small animal veterinary consultations and surgeries, wildlife care as well as grooming and cat boarding services.

**Our Benefits include**:

- Attractive salary and employee benefits
- Supportive and collaborative team environment.
- Access to training centres, online courses and dedicated practice manager programs.
- Opportunities for career growth and development.
- Flexible working hours to suit your lifestyle.
- Staff discounts, including Health and Wellbeing benefits
- Employee Referral Bonus’
- Paid parental leave and return to work bonus
- Enjoy our network of people who thrive on development, wellbeing, growth and opportunity
- Become a dynamic leader of customer experience, service excellence and gold standard care

**About You**
- At least 2 year’s experience in a leadership role within a health practice nor similar
- Be committed to high standards of service excellence and clinical care
- Experience with practice management systems or appointment book management skills and are computer confident
- Have strong problem solving, decision making and organisational skills
- Good understanding of people and employment obligations
- Good knowledge of workplace health and safety regulations
- Experience or interest in change champion and project management
- A genuine, warm and supportive style that enjoys caring for people who care for animals.

**About The Role**
- Overseeing all operational and people matters within the clinic and is responsible for communications, procedures and business services.
- Leading on all employee matters including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training and development.
- Being highly engaged in customer experience and client loyalty activities, clinic service streams, marketing, digital services, social media, complaint resolution and compliments.
- Managing the financial performance of the clinic, stock control, procurement, accounts, budgets, and profit and loss.
- Leading on work health and safety compliance, facilities and maintenance, assets and equipment as well as cleaning and presentation standards.
- Working closely with the Clinical Leaders to uphold industry standards and innovation, clinical governance and strategic direction and decisions of the clinic.
- Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement and create high performing service environments.
- Leading on company initiatives, projects and technology.
- Bringing a transparent leadership style focused on collaboration and engagement.

We want a Business Manager who will treat the patients like they are their own pet and help implement new ideas into our clinic A motivated team member who values work-life balance, team culture, security and collaboration.

If you have experience as a manager outside of the Veterinary industry, we would love to hear from you