Customer Service Officer

4 days ago

Port Adelaide, Australia SA Government -DEPARTMENT OF TREASURY AND FINANCE Full time

**Department of Treasury and Finance**
**Job reference**: 663589
**Location**: 5015 - PORT ADELAIDE
**Job status**: Short Term Contract
**Eligibility**: Open to Everyone

**Remuneration**: ASO3 - Salary Range ($67,569 - $72,033 p.a.).

**About the opportunity**:
The Customer Service Officer reports to the Team Leader Business Systems Service Desk to ensure the provision of high quality first level customer support functions to clients, management and staff of Shared Services SA.

**About you**

Have the ability to plan, organise and prioritise tasks and resources to ensure work is completed efficiently and effectively.

The incumbent will be required to liaise with a range of staff within Shared Services SA and Agencies receiving services.

To be successful you will be:

- Have the ability to work independently, under limited direction.
- Ability to prioritise tasks to ensure work is completed efficiently and effectively to meet service levels.
- A strong understanding of Financial and HR systems.
- Demonstrated experience in working in a system support environment.
- Ability to work as part of a team.
- Proven ability to work under pressure, meet deadlines and prioritise workloads.
- Ability to develop and maintain positive working relationships with team members, clients and other stakeholders.

**About us**
- At the Department of Treasury and Finance we work together to ensure South Australia is a thriving, prosperous state now and into the future.
- We are the lead agency for economic, social and financial policy outcomes. We play a vital role in providing financial services to the community and economic and fiscal policy advice to the Government of South Australia.
- Our culture is one that welcomes all and we embrace flexibility and embrace diversity. We believe people are our most valuable asset, so we work to support the skills, knowledge and capability of our staff.
- Shared Services SA is a branch within the Department of Treasury and Finance. It delivers corporate and business services to a range of SA Government agencies and improves the delivery of internal administrative services by developing simpler, faster, more robust, and efficient processes and systems.

**What we offer**
- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- Be Well Program

**For a confidential discussion about the role please contact**:
Name: Kathy Sinfield
Title: Team Leader Service Desk, Business Systems

**Application Instructions**:
Applicants are required to submit a Curriculum Vitae and covering letter (no more than two pages) addressing the key selection criteria and demonstrating suitability for the role. You are also required to provide details of 2 referees and complete a pre-employment declaration. The successful applicant will be required to obtain and maintain a satisfactory SAPOL Clearance or General Employment Probity Check as directed by Shared Services SA.

Shared Services will initiate appropriate background screenings for successful applicants at Shared Services SA’s expense. Applicants should not initiate their own screening checks or clearances and doing so will not entitle the applicant to reimbursement from Shared Services SA of costs incurred.

**Applications close**: 20/04/2025 11:45 PM

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