Technical Operations Manager

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

WHO WE ARE LOOKING FOR:
Asia-Pacific Latin-America (APLA) is a multi-cultural, growth Geography (Geo) that is seeking a leader with the functional and technical expertise that can lead Technical Operations (TechOps) in SEA&I or Pacific

We are looking for a seasoned leader who has experience leading diverse teams and implementing enterprise level infrastructure and software related platforms and technologies as well as local solutions to meet specific market needs. You will have a proven track record of leading modernization initiatives focused on both cloud and digital services, evolving engineering tools and automation capabilities to drive speed and efficiency.

This role has support responsibility for all operational software, systems and infrastructure related matters, across business units, including but not limited to Operations and Logistics, Corporate Functions, Consumer and Marketplace (Nike Direct Digital), Retail, Marketing and End User Services. This leader will work in close partnership with other Technology functions in the delivery of new or enhanced systems and services to Nike Members, Customers and Athletes.

Extensive experience in service delivery management through management of programs will be critical along with correcting reliability, issues, tracking process and KPI’s, managing budgets and holding teams and vendors accountable.

Having a strong desire to deliver exceptional customer experiences, obsess over quality of services being delivered, and be relationship oriented through transparent and proactive communication while taking ownership of service is key. Exceptional people leadership and communication skills is required as you work with a cross functional team in territory, with our geography and our global partners.

WHAT YOU BRING:

- Bachelor's (preferred) or equivalent experience
- 5+ years’ demonstrable and relatively recent experience in ITSM (IT Service Management) and/or IT Service Delivery Leadership
- Native English ability
- Experience in working in ITSM tools like ServiceNow and its automation feasibilities for reporting
- Excellent presentation & communication skills
- Self-motivated, with a high sense of accountability, urgency, and drive
- Understanding and experience with Enterprise Network Infrastructure and Topology
- Retail POS, inventory management and related systems
- Mobile Device Management System Administration
- Experience with database technologies, cloud, and platform technologies
- Ability to think creatively to push beyond the boundaries of existing practices and mindsets
- Solid teamwork & collaboration skills, ability to motivate the team to be highly productive and maintain a positive work atmosphere
- Knowledge and experience working in ITIL service management organisation
- Significant experience working within the ITIL Framework with formal Service Management to include but not limited to: Incident Management, Problem Management, Change Management, Service Catalog

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.