Technical Operations Manager

**Your Role**

As a Technical Operations Manager, you’ll provide day-to-day leadership and management of the Workers Compensation Victoria claims operations team to achieve key performance indicators (KPIs) in line with WorkSafe expectations and requirements. In particular, you’ll provide strategic leadership within claims teams focused on technical components of claims management.

As this is a senior leadership role within the business you will be accountable to drive operational effectiveness through implementing quality operational practices which support sustainable decision making and improvement strategies across the business.

The role will also play a key role in the development and support of staff to support their overall success and health and safety.

Stakeholder engagement, and the ability to build strong relationships at senior leader levels both internally and externally will be key to this roles success.

**You will add value to Gallagher Bassett through**:

- Contributing to the development, implementation and revision of a Personal Injury Strategic plan that supports Gallagher Bassett's vision and goals
- Working in conjunction with the General Manager, accurately assess claims operations functional responsibilities, competitive strengths and vulnerabilities.
- Contributing to the business planning function for Workers Compensation Victoria, with a primary focus of ensuring the development, implementation and ongoing monitoring of key areas of responsibility under the plan, to achieve claims operational efficiency and effectiveness.
- Working closely with the General Manager to shape the local culture through high levels of staff engagement, with a view to increasing staff satisfaction levels and building pride in what they do
- Implementing claims operating standards and practices that are responsive and adaptable to evolving business needs
- Developing and implementing a claims operations talent management and succession plan
- Managing claims operations employee performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance
- Ensuring there is a focus on building and maintaining client relationships both individually and within your team environment.
- Identifying and mitigating key business risks within the Victorian Claims Operations

**We’re looking for an enthusiastic and collaborative leadership professional who has**:

- High level of workers compensation and/or claims management experience
- Experience in leading performance through qualitative and quantitative metrics
- Demonstrated experience in connecting information to identify patterns or trends that require corrective action across people, operations, performance, culture and finance
- Demonstrated experience in recruiting, developing and retaining individuals, teams and organizational talent
- Knowledge of general business and administrative practices and managing cost effective business activities
- Experience in facilitating healthy conflict and pre-empting, managing and resolving unhealthy conflict in diverse environments
- Basic understanding of the Workplace Injury Rehabilitation and Compensation Act 2013/Accident Compensation Act 1985

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements;
- Key member of senior leadership team within the Victorian Workers Compensation business unit
- Collaborative working environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Paid Parental Leave scheme;
- A unique and exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service and performance recognition awards; and Employee Assistance Program for yourself and immediate family members.

**A brief overview on GB**:
Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance

**If this sounds interesting to you - we want to connect**
- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the