Case Manager

2 days ago

Sydney Central Business District, Australia EML Full time

**Case Manager**:
NSW - Sydney CBD Workers Compensation Full Time

**WHY EML?**

At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams.

We truly support each other and offer competitive benefits, flexible hours and work from home arrangements. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

**_ Here are just some of the employee benefits we offer at EML:_**
- A diverse and collaborative team culture like no other
- Flexibility to work from home to support work/life balance
- A corporate wellbeing program with discounted health insurance and gym membership
- Generous discounts from over 350 retailers through our RewardsHub program
- Comprehensive learning and development opportunities to help you reach your full potential
- Access to support and counselling services with work or personal matters, through our Employee Assistance Program
- Companywide events to stay connected and celebrate success
- Entitlement to annual company incentive scheme + salary reviews
- Up to 16 weeks paid parental leave, plus super

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**THE ROLE**

As part of our diverse team based in **Sydney**, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage claims, including disability management aspects of a caseload of claims within the legislation or policy and achieve compliance with the performance measures.

This will be a **Permanent** position based in the **Sydney** **George St** office, with flexibility to work from home.

**YOUR RESPONSIBILITIES**
- Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.
- Liaise with all internal and external stakeholders regularly to progress strategies and actions.
- Engage in policy holder claims reviews and maintain regular contact with internal and external stakeholders
- Working effectively as part of a team. Actively demonstrating the EML values and culture.
- Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with guidelines.

**ABOUT YOU**
- Demonstrated customer service experience in a fast-paced environment
- High attention to detail
- Insurance experience OR Tertiary studies in Law, Business or Commerce
- Excellent computer literacy skills
- High level of resilience and a willingness to hold complex conversations
- The willingness to learn
- A positive and pro-active attitude

**ABOUT EML

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