Case Manager

1 week ago

Sydney Central Business District, Australia EML Full time

**Case Manager**:
NSW - Sydney CBD Workers Compensation Full Time

**THE OPPORTUNITY**

Hospitality Employers Mutual supports over 1,600 accommodation hotels, pubs and clubs in NSW, providing industry specific workers compensation insurance through two brands - Hotel Employers Mutual (HEM) and Club Employers Mutual (CEM).

You’ll feel great satisfaction knowing your talent and hard work has a purpose, whilst helping injured workers return to work or recovery after a workplace injury or illness.

This is a **permanent, **full-time** position based at our **Sydney - Barrak St (CBD) **office.

**WHAT ARE WE LOOKING FOR?**
- Demonstrated experience in customer service
- Preferably, knowledge and or experience in Allied Health (if you have an Allied Health background, this is great)
- An empathetic, resilient, and motivational approach to provide customer centric support
- A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills
- Strong stakeholder engagement and management

**WHAT WILL YOU DO?**
- Assist the injured person and employer with the claim process and provide support in the completion of relevant documents
- Make contact in a timely manner with the injured person to ensure access to required services
- Proactively manage the claims process to improve recovery and return to work outcomes for workers who have experienced a workplace injury or illness
- Provide ongoing advice to stakeholders on matters such as injured workers, employers, and providers

**WHAT ARE OUR BENEFITS?**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to annual company incentive scheme
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please.
- Health insurance

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