Strategic Account Manager

6 days ago

Truganina, Australia eStore Logistics Full time

Career Progression & Developmental Opportunities | Team Building Events
- Supportive Team | Diverse & Inclusive Work Culture | Incentive Programs
- Full Time | Onsite Parking | Flexible Working Environment

At eStore Logistics, we are proud to be an equal opportunity employer committed to building a diverse and inclusive workforce where all team members are supported to reach their full potential and individual differences are celebrated.
We’re excited to offer this opportunity due to an internal promotion — a great sign of the growth and development we foster within our team.

**The Role**:
Our Customer Success team is a high-performing, collaborative, and diverse group driven by data, curiosity, and a shared passion for helping our clients succeed. Customer experience is at the heart of everything we do — we’re motivated by creating smart, sustainable solutions that fuel business growth.

**Key Responsibilities**:

- Lead a portfolio of 25+ clients, building strong, long-term partnerships
- Act as a strategic advisor to your clients, helping them scale their online operations and achieve their goals
- Proactively identify opportunities for account growth and process improvement
- Collaborate cross-functionally with internal teams to deliver results and resolve issues
- Own and manage escalations and challenges with a solutions-first mindset
- Conduct regular business reviews and performance reporting
- Track and analyse client performance against agreed KPIs and contractual scope
- Share insights, innovations, and best practices with clients to drive improvement
- Provide ad hoc support to the Director of Customer Success as required

**What You’ll Bring**
- Minimum 3 years’ experience in account management or customer success
- Proven ability to gather client requirements and scope new solutions
- Strong project delivery capability within a fast-paced environment
- Experience collaborating across departments and working with diverse stakeholders
- Excellent verbal and written communication skills
- Strong planning, organisational, and analytical skills

**Additional Requirements**
- This role is based on-site at one of our fulfilment centres. Reliable transport is required due to limited public transport options nearby.

**Who Are We?**
eStore Logistics is Australia’s leading eCommerce and omnichannel third-party logistics (3PL) provider. We’re a tech-enabled logistics leader trusted by many of Australia’s top online and omnichannel retailers — including the country’s largest pure play online retailer and top furniture e-tailer.
With 7 fulfilment centres nationwide and continuous investment in automation, including our pioneering use of autonomous mobile robots in Victoria, we are reshaping what’s possible in logistics.
Our culture is energetic and performance-driven. We set the bar high, move fast, and empower our people to take action and deliver results. Change doesn’t scare us — it excites us. This role won’t suit everyone, but if you’re ambitious, curious, and ready to make an impact, you’ll thrive here.
**Why Join Us?**
At eStore, you’ll be part of a fast-growing business where your work makes a difference. You’ll have ownership, the chance to grow with us, and exposure to one of Australia’s most dynamic industries.
**How to Apply**
Ready to join the team? Click the link and follow the prompts.
We look forward to meeting you

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