Relationship Manager

Let’s talk about who we are

The nib Group has a mission and vision of people enjoying better health. Through our success, we aspire to more prosperous and sustainable communities, not only the creation of enterprise value. nib is a trusted health partner, helping members, travellers and participants make more informed healthcare decisions, transact with healthcare systems and generally live healthier lives.

We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.

Let’s talk about diversity, equity and inclusion

Let’s talk about this role

This is a 12 month Fixed Term Contract as the International Visitors Relationship Manager.

In this role you will be charged with delivering profitable policyholder growth via the intermediated channels within the International Visitors business (visitor, student & worker segments). Further, is to effectively manage a portfolio of clients to contribute to the channel growth targets and leverage existing business to source new business opportunities.

This role will actively deliver exceptional client account management and service and be involved in the international visitor’s market and associated industry forums to continue to drive our brand as an industry specialist.

They will identify client and customer requirements in collaboration with the team and coordinate client service delivery by other internal teams to support the continuous improvement of the segment. In addition, they will be required to provide a local perspective, experience and knowledge, for the development of any future and ongoing tactics within these relationships.

Let’s talk about you

Your demonstrated experience in account management allows you to build and maintain strong client relationships and deliver sales and service results in a high-pressure environment. You have a tertiary qualification in a related discipline or equivalent industry experience, with the ability to think laterally ‘outside the square’ in order to identify opportunity for improvement.

Furthermore, we’re looking for:
- Management and conflict resolution skills- Ability to make sound business decisions- Exceptional internal and external customer service skills- Flexible and positive work approach and attitude- Ability to travel

Let’s talk about working at nib

Our hybrid working model provides our employees with the flexibility to work from one of our office Hubs and from home based on what works best for them and their team. We make a commitment to come together with purpose and are excited to share moments that matter with one another. Our Hubs are purpose built to support focused work, connection, and collaboration with peers. We provide a new starter benefit as well as ongoing financial support to set up and maintain a functioning home workspace. At nib, we’re committed to creating a flexible working environment where you’re free to be you.

Other benefits to support you at work (and play) include:
- Generous discounts on nib health and travel insurance products including 50% discount on employee health insurance- The opportunity to give back to the community with nibGive, including paid leave for volunteering for our nib foundation and community partners- Support
- _your better health _- whatever that looks for you - through our nib Well Program and corporate fitness discounts- Access to our employee share plans, short-term incentive program and life and salary continuance insurance benefits- Benefits to support our diverse workforce with 18 weeks paid parental leave for all new parents regardless of carer status, 5 days paid cultural leave for First Nations peoples and 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.