Relationship Manager

Job reference:

Brand:
Lumus Imaging

Location:
Brisbane

Work type:
Full Time (Permanent)

Are you a people-focused professional with a passion for healthcare and business growth?

Lumus Imaging QLD is looking for positive and proactive healthcare professional join our Brisbane Central team to build strong partnerships with referring clinicians and drive the growth of our radiology services.

If you're a natural communicator with a positive attitude, professional presentation, and a passion for delivering exceptional service, this is your opportunity to make a meaningful impact in a purpose-driven organisation.

About Us
At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

About The Role
At Lumus Imaging, the Relationship Manager plays a pivotal role in driving the growth and reputation of the diagnostic radiology services provided by Lumus Imaging through fostering strong, strategic partnerships with referring clinicians, healthcare providers, and medical practices.

The Relationship Manager acts as the key liaison between the Lumus Radiology and our referrer network, ensuring seamless communication, service excellence, and mutual value creation.

Key Responsibilities

• Referrer Engagement & Retention: Build and maintain trusted relationships with GPs, specialists, and allied health professionals to understand their needs and ensure satisfaction with radiology services.
• Business Development: Identify and pursue new referral opportunities, expand market presence, and support strategic initiatives to grow patient volumes.
• Service Improvement: Gather feedback from referrers to inform operational enhancements, streamline referral pathways, and improve turnaround times and reporting quality.
• Education & Support: Provide referrers with up-to-date information on imaging modalities, new technologies, and clinical protocols, including hosting CPD events and training sessions.
• Marketing & Promotion: Collaborate with internal teams to develop targeted campaigns, promotional materials, and digital content that highlight service offerings and innovations.
• Data Analysis & Reporting: Monitor referral trends, prepare performance reports, and use insights to guide strategic decisions and relationship strategies.
• CRM Management: Maintain and update the CRM
• Cross-functional Collaboration: Work closely with radiologists, administrative staff, and executive leadership to align business strategic goals with clinical excellence.
• Territory Planning & Revenue Delivery: Plan and execute strategies to grow referrals and meet revenue targets within assigned regions.
• Market Intelligence & Competitor Analysis: Conduct ongoing analysis of market trends, competitor activity, pricing, and referral patterns to identify opportunities, mitigate risks, and inform strategic decision-making.
• Educational & Marketing Initiatives: Collaborate in the design and delivery of educational events, CPD programs, and marketing materials tailored to healthcare professionals. Ensure content is clinically relevant and supports referrer engagement.
• Professional Development & Training: Actively participate in internal training programs and continuous learning initiatives to maintain up-to-date knowledge of radiology services, technologies, and industry best practices.

Role Competencies - Essential

• Proven experience in relationship management, business development, healthcare liaison roles or customer service within the healthcare industry
• Strong understanding of radiology services and referral pathways.
• Excellent interpersonal and communication skills.
• Ability to analyse data and market trends to inform strategy.
• Strong organisational and time management skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Ability to work independently and collaboratively across teams.
• Current driver's licence and willingness to travel.

Role Competencies - Desirable

• Tertiary qualification in Health Sciences, Business, Marketing, or a related field.
• Experience in medical imaging, healthcare sales, or clinical liaison roles.
• Familiarity with CPD event planning and healthcare marketing.
• Knowledge of local healthcare networks and referral behaviours.

Benefits And Wellbeing
As part of working for Lumus Imaging, you will have access to a range of benefits including:

• Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
• Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
• Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
• Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
• Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion
Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

How To Apply
Please click the 'Apply Now' button to complete the pre-screening questions and submit your application.

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