Claims Capability Lead

Primary Details

Time Type: Full time

Worker Type: Employee- Location: Adelaide- Type: 12-month FTC

The opportunity- Opportunity to work for a leading Global Insurer- Bring your extensive claims training experience, creative & strategic thinking to the Elders Insurance Business- This is a new national role, supporting the Elders Insurance franchise network located in over 200 locations across rural, regional and metro Australia

Your new role

This role is responsible for managing the design, programme management and delivery of Elders Insurance claims training ensuring all Authorised Representatives are appropriately qualified to meet regulatory requirements and company policy and procedural standards. You will also be fostering quality partnerships with key stakeholders and business partners, managing data-based insights and performance measures required to evaluate claims learning outcomes and drive continuous improvement across claims learning and development solutions.

You will;-
- Ensure compliance of claims learning and development solutions against company and regulatory requirements and performance targets. Ensure:
- Skills training for conducting efficient, honest, and fair interactions with customers is in place-
- Claims training specifies target audience and learning objectives-
- Curriculum covers all necessary technical components and policy interpretation, advice and compliance obligations, and sound and consistent decision-making training for senior claims handlers.-
- A structured competency framework is in place for end-to-end claims handling. There is differentiated role/experienced based training which recognises prior learning.-
- Embed a disciplined approach and methodology to evaluate the effectiveness of claims learning and development solutions using data-based insights. Share findings, and work with the broader team to implement continuous improvements.- Facilitate virtual and F2F training sessions to enable claims handlers a deeper dive and address their queries and any knowledge gaps- Mentor and build skills and knowledge within the team, particularly in relation to claims training standards- Support accurate and timely review and update of claims training-related learner guides, operating procedures and policies

About you

To be successful as the Claims Capability Lead you will have extensive experience in training and assessment within Insurance claims.

You will also bring;- Proactivity and a demonstrated ability to plan effectively and deliver to deadlines.- Knowledge of the insurance regulatory environment- Ability to identify effective solutions to support business strategy and regulatory requirements.- Well-developed project management skills and the ability to manage multiple priorities.- Awareness of contemporary instructional design best-practice and human-centred design- An innovative mindset, flexibility, and adaptability (including able to travel within Australia)- Self-drive with a strong personal desire for continuous improvement

About Elders Insurance

Elders Insurance, part of the QBE Group, operates an agency network distributing general insurance products and is one of Australia's largest regional and rural insurance providers. With over 100 years of experience in this business, the business has built a strong reputation as a reliable, customer focused insurance provider.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 12 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance p