Claims Specialist

2 weeks ago

Adelaide Region SA, Australia EML Full time

**Claims Specialist (Job Seeking)**:
SA - Adelaide Workers Compensation Full Time
- **Elevate your customer service experience to support our injured workers**:

- **Flexible working arrangements with work from home opportunities**:

- **We provide onsite training to support you throughout your career**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,800 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Job seeking team you will work with our Injured Workers to provide early, timely and personal service. This will be done through the proactive support of the injured workers and their employers through the recovery and return to work process.

Alongside this you will be responsible for proactively and effectively manage all aspects of caseloads of worker’s compensation claims within the SA legislation and compliance guidelines.

**YOUR RESPONSIBILITIES**
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Deliver personalised face-to-face assistance to workers and employers;
- Conduct community based visits inclusive of but not limited to work sites or medical clinics on initial triage of a claim and at significant milestones during the life of a claim;
- Ensure case management is in accordance with SA legislation and compliance guidelines
- Pro-actively manage rehabilitation providers and approval of rehabilitation plans in accordance with EML’s guidelines and agreed department and Return to Work SA standards
- Adopt a service
- orientated approach that is focused on early intervention and the interests of workers and employers

**ABOUT YOU**
- Knowledge of the relevant worker’s compensation legislation and regulations.
- Basic understanding of medical terminology
- High attention to detail and organisational skills
- Negotiation and influencing
- Empathy and understanding
- Effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work

**WHAT WE OFFER**

**We stand together as equals.** EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Great work/life balance and flexibility with opportunity to WFH up to 3 days a week.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our RewardsHub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave plus super

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