Claims Specialist

5 days ago

Adelaide Region SA, Australia EML Full time

**Claims Specialist**:
SA - Adelaide Workers Compensation Full Time
- **Elevate your customer service experience to support our injured workers**:

- **Flexible working arrangements with work from home opportunities**:

- **Attractive Salary + RDO + Superannuation**

EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **2,600 dedicated employees**. We foster a learning culture that allows for us to continually invest in our employees ensuring a **long-term career** here at EML.

**THE OPPORTUNITY**

As part of our diverse team based in **Adelaide**, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Alongside this, you will be responsible for proactively and effectively manage all aspects of caseloads of worker’s compensation claims within the SA legislation and compliance guidelines.

**YOUR RESPONSIBILITIES**
- Provide workers compensation advice to stakeholders such as workers, employers and providers
- Deliver personalised face-to-face assistance to workers and employers;
- Conduct community based visits inclusive of but not limited to work sites or medical clinics on initial triage of a claim and at significant milestones during the life of a claim;
- Ensure case management is in accordance with SA legislation and compliance guidelines
- Pro-actively manage rehabilitation providers and approval of rehabilitation plans in accordance with EML’s guidelines and agreed department and Return to Work SA standards
- Adopt a service-orientated approach that is focused on early intervention and the interests of workers and employers

**ABOUT YOU**
- Knowledge of the relevant worker’s compensation legislation and regulations would be beneficial
- Basic understanding of medical terminology is advantageous
- High attention to detail and excellent organisational skills
- Sound negotiation and influencing skills
- Empathy and understanding for others
- The ability to effectively listen and understand the needs of the customer and what is important to them to enable their recovery and return to work

**WHAT WE OFFER**

**We stand together as equals. **EML is an equal opportunity employer so by coming to work for us, you’ll be part of a culture that celebrates diversity and inclusion. We’re committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

**_ EML provides career opportunities and great employee benefits, including_**:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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