Part Time Claims Advisor

2 days ago


Sunshine Coast, Australia Youi Pty Ltd Full time

**Why Youi**

Youi is a global company built on a passion for excellence and a burning desire to be the insurer of choice We are a pioneering company, changing the face of Insurance in Australia and we've only just begun. We have over 1600 staff globally and offices located in 3 countries. Our company values are easy to explain - we are dynamic, human, honest and passionate about providing awesome service, whilst recognising our people and their achievements. These values drive our culture and success.

Due to organisation growth we have opportunities within our Claims Department for customer service superstars to join our team as Claims Advisors

**About the role...**

You will play a key role in end-to-end service delivery of claims when our customers need us the most and your role will be central to Youi’s reputation and relationships.

We are developing a strong people culture in Claims Care and as a result claims experience is not required. We believe if you have the right attitude and a desire to deliver the right outcome for our customers we can teach you everything else.

We have permanent Part time positions available with two shift options.

This first option will see you working 8AM - 4PM three days a week (Thursday, Friday and Saturday)

This second option will see you working 9AM - 2PM five days a week (Monday - Friday) 25 hours a week

**About you...**
- Exceptional customer service skills
- Excellent attention to detail
- The ability to take on coaching and feedback
- Outstanding communication skills
- The ability to learn quickly
- Accurate and fast typing skills
- Strong prioritisation, problem solving and organisational skills
- A proven record for achieving the minimum standards for productivity
- A strong work ethic and exceptional can-do attitude

**Recruitment Experience**

There are three stages to the recruitment of this role:
2.**Chat Interview** you will then be invited to complete a chat based interview, where you will be asked behavioural interview questions (similar to a face to face interview) taking you about 20-25 minutes to complete.

3.**Group Interview **if successful, you will be invited to a group interview which takes about 2 hours. You'll learn more about the role and company and go through some group and one on one activities.

**If this is the role for you Training starts 21st of November.


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