Claims Care Lodgement Advisor
10 hours ago
In Youi Claims Lodgements, we take pride in nurturing talent and fostering growth. Our belief in the potential of our team members runs deep, and we're thrilled to provide a platform for your ongoing success. As we push boundaries and innovate, we're on the lookout for exceptional individuals to join us in shaping a trailblazing future.
- Monday to Friday
- 9:00am - 2:00pm
- 25 hours per week
**The Role**:
- Be the first point of contact for our customers when they need us most by initiating their claim.
- Find solutions that are a win-win for both our clients and Youi, effectively troubleshooting issues.
- Act as a direct link between customers and service providers.
- Adhere to legal and corporate requirements.
- Use your customer service experience and excellent communication skills to create a positive and memorable claims experience for Youi's customers.
**What You'll Bring to the Role**:
- A track record in customer service and a genuine desire to assist customers when they're in need.
- Excellent communication skills to interact effectively with customers and service providers.
- Problem-solving ability.
- Quick thinking and adaptability to thrive in a fast-paced environment, especially during periods of high claims volume.
- Empathy and patience to provide emotional support and guidance to customers during stressful situations.
Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.
**What We Offer**:
- Monday - Friday role, no weekends
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities - we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress code
- Free use of Olympic size Pool and Gym
- End of Trip Facilities
**Why Youi?**
At Youi, we like to do things differently. Since Day 1, we've challenged the Australian insurance industry to provide a better experience for our customers with our focus on Insurance for Individuals.
One of the main differences we have over our competition is our awesome customer service. And that comes down to the kind of people we employ. We like great personalities, people not afraid to be themselves, and who believe that hard work should be well rewarded. Our unwavering commitment to being a great company to work for and providing awesome service to our clients drive our success. You can become a part of our success story.
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