Customer Service Level 1

4 days ago

East Melbourne, Australia Melbourne Cricket Club Full time

**Customer Service Level 1 - Event Staff**: East Melbourne VIC, Australia

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**Want to be part of the MCG Casual Customer Service Event Day team?**
- Are you genuinely passionate about providing great customer service?
- Fast paced, service focused and exciting environment
- This is an opportunity to join an iconic organisation

The Melbourne Cricket Club has the public responsibility of managing one of the largest and the most successful stadiums in Australia and the world - the Melbourne Cricket Ground (MCG). The MCG is host to more than 70 major events annually, attracting over three million patrons and visitors. Exceptional customer service plays a crucial role in providing a memorable experience to all visitors.

We are looking for enthusiastic customer service professionals who are friendly, warm and passionate about the MCG, Melbourne and our sporting culture and would like to be part of our Casual Customer Service Attendant Event Staff.

**To be successful in this role, it is essential that you have**:

- A passion for creating and delivering great customer service
- A genuine interest in looking after our guests
- Previous experience providing excellent service
- High quality verbal communication skills and high standards of personal presentation
- The ability to work in a range of locations across the stadium

**To ensure the MCC can meet its staffing requirements for every event, it is essential that you can meet all of the following requirements**:

- Be available to work a minimum of 30 events offered during the calendar year (1st January - 31st December) inclusive of eight (8) Marquee events. These events are outlined in the Availability for Work and Rostering Policy & Procedure document which is reviewed annually.
- Be available to work Thursdays, Fridays, Weekend, and Public Holidays.
- Are over the age of 18 before **15 November 2024**.
- Be available to attend a face to face 20 min interview at the MCG on **Wednesday 9 October 2024 **(at a time between 10:00am to 6:00pm).
- Be available to attend a mid-week induction and training session on 6 November OR 3 December OR 5 December

For a more detailed description of the role please refer to the **Position Description** and the **Position Task Analysis** document by clicking the link on this page.

Due to the large volume of interest in these positions, unfortunately we do not provide individual feedback on shortlists and unsuccessful applicants. Only shortlisted applicants will be invited to attend an interview.
- Are received after the ad has closed.
- Are not able to attend the interview times and induction/training times.
- Are not able to meet the availability for events outlined above.

**Please note, agency submissions will not be considered for this position**

For a more detailed description of the role please refer to the position description via the link.

The MCC is committed to providing a safe and welcoming environment for everyone including children & young people and has zero tolerance to child abuse and harm.

Position Description

**Type**: Casual

**Category**: Event Day Customer Service - Any

**Reference ID**: RM000044

**Date Posted**: 23/09/2024

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