Claims Service Consultant Level 1

2 weeks ago

Melbourne, Australia Allianz Full time

Claims Service Consultant Level 1 | Customer& Operations | 15-month contract
- Hybrid working environment - (must be accessible within vicinity of your state CBD office.)
- Ability to work a rotating roster between the hours of 8am-6.00pm (local time based on your location)
- Ability to work a training roster from 9am-6:00pm (AEST time)

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
**The role**:

- Follow the AAL Claims Management Process and adhere to AAL standards to minimize claim costs
- Manage expectations and relationships with claimants, internal, and external stakeholders.
- Build and maintain positive working relationships within the team and the broader business unit.
- Ensure compliance with relevant regulations and provide timely, effective responses to customer needs, adhering to AAL phone standards.
- Handling a high volume of inbound and outbound calls in a fast-paced environment.

**About you**:

- Experience in Motor claims in a call-centre based environment for the entirety of your shift.
- Experience in claims management across various Commercial Motor product lines in a complex, matrixed organization.
- Possess tertiary or industry-specific qualifications.
- Ability to multi-task, navigate, and work throughout multiple systems and PDS in a timely manner.
- Experience in working with Insurance brokers.
- Meet technical capability and competence standards for professional progression, including submission of a portfolio (for AAL employees).
- Experience in claims management across various general insurance product lines in a complex, matrixed organization.
- Excellent verbal and written communication skills, with proficiency in systems, software, databases, reporting, and communication tools.
- Proficient in planning, prioritizing, organizing tasks, and managing resources effectively; skilled in interpreting complex information and making informed decisions, with high attention to detail and error identification.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

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