Guest Experience Host Manager Surry Hills

We Put the World on Vacation

Travel Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
GO WHERE YOU GROW

Discover a career fuelled by possibility at Travel Leisure Co. Join our New South Wales team as a Guest Experience Host Manager today

How You'll Shine:
The responsibility of this role is to deliver qualified In-House and Rental tours to designated sites and to meet and exceed the department budgets KPIs.

Recruitment, training and performance management of the Guest Experience Host teams.
Manage day-to-day operations of Guest Experience Hosts. All activities affecting Guest Experience Hosts.
Month-end reporting requirements in accordance with company procedures
Adhere to all company and regulatory requirements with regards to Guest Experience Host Activities.
Meet and/or exceed the departmental budgeted expectations, in production and cost efficiencies
Ensure all employees stay current with required government licenses and work permits as required.
Define the responsibilities of the Guest Experience Host teams
Be responsible for marketing budgeting and cost accounting systems
Schedule guests for maximum efficiency
Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs.
Travel to resort and sales locations as required
Identify trends/root causes and take action to ensure desired results are achieved.
How You'll Be Rewarded
Build your career with a value-driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

Immediate start full time hours
Permanent full time opportunity
Subsidised private health insurance
Professional development funding
Discounted hotel stays across Australia, Fiji, New Zealand
What You'll Bring

Proven management experience
Field Marketing experience and track record of results
Exceptional customer service focus
Ability to read and interpret documents such as guidelines, instructions and manuals
Ability to draft process manuals and adhoc reports and correspondence
Absolute attention to detail and accuracy
Computer literate in Microsoft Office Suite and able to learn Company specific systems
Problem-solving skills, patience and good listening skills
Demonstrated ability to assist guests and co-workers in a professional, helpful and positive manner
Possesses productive, energetic and self-motivated attributes
Strong personal values regarding customer service, delivering on the promise and integrity
Ability to recognise financial trends and to implement plans to enhance profitability
High level of written and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, co-workers and clients.
Ability to use statistical data, logistics, and analytic approaches to identify trends & support strategic decision-making.
High level of organizational and time-management skills, combined with previous experience in multitasking.
Flexibility in working schedule – the ability to work weekends, public holidays, evenings as required.
The capability to work in a fast-paced environment both as part of a team and autonomously
Where Memories Start with You

Hospitality is at the heart of all we do at Travel Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.