Customer Support Associate

2 days ago

North Sydney, Australia Shift Full time

**Company Description**:
At Shift, we’re passionate about disruption, transformation and positive change. Our goal is to _shift _perceptions and expectations of what is possible. We’re here to help make business unstoppable. Enablers by nature, we love to solve problems and innovate. As part of the team, you’ll approach new challenges with a clean sheet of paper, reimagine possibilities and deliver results that are 10x better than before.

As one of Australia’s fastest-growing technology companies, Shift is changing the way businesses access finance. Enabled by streaming data, we provide credit and payments platforms that help businesses trade, pay and access funds, when they need it.

**About the role**:
Trade Payments is Shift’s solution for Businesses that provide trade credit to their customers. The purpose of the Customer Support Associate role is to help the Trade Team with the daily operations and help our customers (Buyers) to signup, use their facility and provide support.

This is a unique opportunity to build experience across a range of commercial finance operations including settlements, credit analysis, sales, compliance & collections with the ability take your career in any of these directions as natural progression from this role.

You'll be based in our beautiful North Sydney offices. We offer a hybrid work arrangements (min 3 days in the office).

You'll be managing change requests on customer accounts (credit limit Increases, changes to payment days, requests for data) and ensuring that payments are processed correctly each day in the Equipment Line/Fit out and Trade products.

Furthermore, you'll be providing front line support to troubleshoot customers enquiries to ensure a frictionless platform experience.

**Qualifications**:

- Min 2 years experience in a customer support / phone based role
- Financial services sector experience strongly preferred
- Degree qualified preferred

**Additional Information**:
At Shift, we’re proud of our rich diversity and culture of inclusion. We have an amazing culture geared towards helping you make the most of your career. We love our fast-paced, energetic environment where no two days are alike. Our values firmly guide the exciting work we do, solving problems and always looking to deliver better outcomes. At Shift you won’t find politics or egos: just one team, with shared successes and shared learnings.

Shift offers competitive remuneration and the opportunity to make your mark in a fast-paced, energetic environment. Centrally located in North Sydney CBD, we’re close to transport, restaurants, cafes and shops. You’ll enjoy free breakfasts and healthy snacks, and a friendly social atmosphere. There are also plenty of staff-led social events, Leadership series, Lunch & Learns and other initiatives for you to participate and grow. And best of all, on your birthday, you get the day off

  • Customer Support Associate

    7 days ago

    North Sydney, Australia Autodesk Full time

    Job Requisition ID # - 23WD70177 Position Overview We are looking for a passionate and dedicated individual to join our world-renowned Customer Support Team. With offices all over the globe, we consist of amazing support specialists who not only provide front-line service to our users, but also work across multiple internal organizations in order to better...

  • Associate Customer Resolution Officer

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** **SNSW Grade**:5/6 **Employment Type**:Ongoing Full-time **Location**:This role can be based in McKell, Parramatta or Gosford. Hybrid and flexible working conditions available. In office presence required 2-3 days a week as per DCS directive. **Salary range**:$88,123 - $100,708 plus 11.5% Super **About the...

  • Business Support Associate

    5 days ago

    Sydney, New South Wales, Australia Hays | Office Support Full time $60,000 - $90,000 per year

    12 month temporary Business Support Associate Your new company A global financial services firm is seeking a temporary Business Support Associate to join its Sydney CBD operations team for a 12-month temporary assignment with potential extension. The team manages equity compensation plans and is transferring day-to-day servicing to an external provider,...

  • Customer Service Associate

    5 days ago

    Sydney, Australia W. L. Gore & Associates Full time

    **Job **: Sales Operations **Primary Location **: Asia-Pacific-AU-NSW-Sydney Travel% : None **Shift **: Day **Schedule **: Part-time Customer Service Associate - 224142 **About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates. **About the Role**:We are...

  • Associate, IT Support

    7 days ago

    Sydney, Australia Bain & Company Inc Full time

    **Associate TSG Support/ IT Support** Sydney **WHAT MAKES US A GREAT PLACE TO WORK** We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top...

  • Customer Success Associate

    1 week ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super and bonus opportunities - Flexible work schedule to fit your lifestyle - Fluid progression based on performance **Want to kickstart a career at a renowned FinTech company? Looking for graduate Customer Success jobs with awesome learning and development opportunities in Sydney? This fantastic new Customer...

  • Customer Service Associate

    1 week ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super and bonus opportunities - Flexible work schedule to fit your lifestyle - Fluid progression based on performance **Want to kickstart a career at a renowned FinTech company? Looking for graduate Customer Success jobs with awesome learning and development opportunities in Sydney? This fantastic new Customer...

  • Operations Associate

    7 days ago

    North Sydney, Australia Equifax Full time

    Equifax (EFX) is currently seeking a dedicated and meticulous Operations Associate - Investigations to join our team. If you're passionate about data accuracy, customer service, and contributing to a dynamic environment, we encourage you to apply! **What You'll Do**: As an Operations Associate - Investigations, you will be a key player in managing...

  • Associate Director Engineering Architecture

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Director Engineer Architect - Telco Engineering Architecture** **Grade**: 11/12 **Salary range**:$149,739 - $173,174 + super **Duration**:Ongoing **Applications Close: 9:59am, Friday 17th October** **About the team** **This role sits within the NSW Telco Authority Digital, Technology and Innovation Division in the Engineering team** An...

  • Associate Director

    7 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Associate Director - Technical Accounting, Ongoing opportunity, based in Sydney CBD (McKell) + hybrid/flexible working option.** - Clerk Grade 11/12 salary starting from $139,787 base +11% super, commensurate with experience. - Based in Sydney CBD (McKell) with hybrid/flexible working options, - Excellent learning and development opportunities ***About...