Customer Service Associate

2 weeks ago

Sydney, Australia W. L. Gore & Associates Full time

**Job **: Sales Operations

**Primary Location **: Asia-Pacific-AU-NSW-Sydney

Travel% : None

**Shift **: Day

**Schedule **: Part-time

Customer Service Associate - 224142

**About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.

**About the Role**:We are looking for a Customer Service Associate to join our Medical Sales Operations Team in Belrose, Sydney who will provide superior service and solutions to our customers both internal and external. This Associate will be responsible for executing order to cash processes and providing effective and efficient support services to our field-based team.This is a part time position working “18.75’’ hours per week.

This role will be located at our facility in Sydney, Australia.

**Responsibilities**:

- Support effectively the order to cash process, through exceptional customer service, including administering order fulfilment using an ERP system and supporting case and consignment field inventory requirements i.e., inventory fulfilment, logistics, returns and stock dispositions
- Serve as a liaison to enable effective sales interactions between the internal & external customer.
- Represent the company in a professional manner with each customer interaction
- Identify proactively opportunities for business process improvements resulting in better efficiency and enhanced quality of our services
- Perform additional ad hoc activities as deemed necessary to support the business, including administration support and event coordination
- Execute effectively in high pressure situations
- Comprehend, recall, and explain complex transactional information to customers

**Required Qualifications**:

- HSC or equivalent
- Minimum of 5 years experience in a customer service/administrative customer-facing role where accuracy and process discipline are essential
- Detail-oriented while able to stay focused on the broader goals and objectives
- Flexible, open-minded, and solution-oriented team player
- Excellent skills in Microsoft Office
- Effective and professional communication skills, written and oral Skills
- Strong organizational and time management skills and ability to multi-task

**Desired Qualifications**:

- Bachelor’s degree or equivalent
- Experience working in a regulated or medical customer service environment, call center or an international business setting with an understanding of inventory management in a Medical Device setting (including consignment and loan stock)
- Proficiency in using Enterprise Resource Planning (ERP) system, preferably JDE or SAP

We believe in the strength of a diverse workforce and inclusive work environment. In support of our values and continued success we are proud of Associates around the world who support an inclusive work environment, strive to reflect the diversity of the communities where we operate, and ensure all Associates and external partners are treated with fairness, dignity and respect.

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