Customer Service Associate

3 days ago

Sydney, Australia W. L. Gore & Associates Full time

**Job **: Sales Operations

**Primary Location **: Asia-Pacific-AU-NSW-Sydney

Travel% : None

**Shift **: Day

**Schedule **: Part-time

Customer Service Associate - 224142

**About Us**:Gore is a materials science company focused on improving lives through discovery, product innovation and rewarding careers for our Associates.

**About the Role**:We are looking for a Customer Service Associate to join our Medical Sales Operations Team in Belrose, Sydney who will provide superior service and solutions to our customers both internal and external. This Associate will be responsible for executing order to cash processes and providing effective and efficient support services to our field-based team.This is a part time position working “18.75’’ hours per week.

This role will be located at our facility in Sydney, Australia.

**Responsibilities**:

- Support effectively the order to cash process, through exceptional customer service, including administering order fulfilment using an ERP system and supporting case and consignment field inventory requirements i.e., inventory fulfilment, logistics, returns and stock dispositions
- Serve as a liaison to enable effective sales interactions between the internal & external customer.
- Represent the company in a professional manner with each customer interaction
- Identify proactively opportunities for business process improvements resulting in better efficiency and enhanced quality of our services
- Perform additional ad hoc activities as deemed necessary to support the business, including administration support and event coordination
- Execute effectively in high pressure situations
- Comprehend, recall, and explain complex transactional information to customers

**Required Qualifications**:

- HSC or equivalent
- Minimum of 5 years experience in a customer service/administrative customer-facing role where accuracy and process discipline are essential
- Detail-oriented while able to stay focused on the broader goals and objectives
- Flexible, open-minded, and solution-oriented team player
- Excellent skills in Microsoft Office
- Effective and professional communication skills, written and oral Skills
- Strong organizational and time management skills and ability to multi-task

**Desired Qualifications**:

- Bachelor’s degree or equivalent
- Experience working in a regulated or medical customer service environment, call center or an international business setting with an understanding of inventory management in a Medical Device setting (including consignment and loan stock)
- Proficiency in using Enterprise Resource Planning (ERP) system, preferably JDE or SAP

We believe in the strength of a diverse workforce and inclusive work environment. In support of our values and continued success we are proud of Associates around the world who support an inclusive work environment, strive to reflect the diversity of the communities where we operate, and ensure all Associates and external partners are treated with fairness, dignity and respect.

LI-ASC

  • Associate Customer Resolution Officer

    6 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** **SNSW Grade**:5/6 **Employment Type**:Ongoing Full-time **Location**:This role can be based in McKell, Parramatta or Gosford. Hybrid and flexible working conditions available. In office presence required 2-3 days a week as per DCS directive. **Salary range**:$88,123 - $100,708 plus 11.5% Super **About the...

  • Customer Service Associate

    6 days ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super and bonus opportunities - Flexible work schedule to fit your lifestyle - Fluid progression based on performance **Want to kickstart a career at a renowned FinTech company? Looking for graduate Customer Success jobs with awesome learning and development opportunities in Sydney? This fantastic new Customer...

  • Associate Director Engineer Architecture

    2 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

    Associate Director Engineer Architect - Telco Engineering Architecture Grade: 11/12 Salary range: $149,739 - $173,174 + super Duration: Ongoing Location: Hybrid working arrangements in place - in office requirement to attend Sydney McKell offices on Tuesdays and Thursdays, which is subject to change based on applicable DCS workplace policies. Applications...

  • Associate Director

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Associate Director - Technical Accounting, Ongoing opportunity, based in Sydney CBD (McKell) + hybrid/flexible working option.** - Clerk Grade 11/12 salary starting from $139,787 base +11% super, commensurate with experience. - Based in Sydney CBD (McKell) with hybrid/flexible working options, - Excellent learning and development opportunities ***About...

  • Customer Service Associate

    2 weeks ago

    Sydney, Australia JK Personnel Full time

    **Customer Service Associate** JK is partnering with one of the worlds’ largest service companies who are working alongside one of Australias biggest banks to ensure over one million customer needs are met during their financial journey. With a strong commitment to ensuring customer satisfaction and case efficiency, they are looking at establishing a...

  • Associate Director Technology Strategy

    14 hours ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $149,739 - $173,174 per year

    Employment Type: 1 x Ongoing RoleLocation: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)Grade: DCS Clerk Grade 11/12Salary Range: $149,739 - $173,174 base salary dependent on experience, plus 12% superannuation.The opportunityWe are excited to be inviting...

  • Associate Director Offensive Security

    1 week ago

    Sydney, Australia Service NSW Full time

    **Associate Director - Offensive Security** - ** SNSW **G**rade** 11/12**: - ** 1** x **Ongoing Full-Time**: - ** Headquarter location is McKell, Sydney** As the Associate Director - Offensive Security, you will lead a team to provide offensive security and automation services to protect the organization and provide visibility into potential gaps and...

  • Customer Success Associate

    6 days ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive starting salary of $60,000 + Super and bonus opportunities - Flexible work schedule to fit your lifestyle - Fluid progression based on performance **Want to kickstart a career at a renowned FinTech company? Looking for graduate Customer Success jobs with awesome learning and development opportunities in Sydney? This fantastic new Customer...

  • Associate Director Contracts

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Employment Type**: Ongoing / Permanent full-time opportunity **Location**: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) **Grade**: DCS Clerk Grade 11/12 **Salary Range**: $149,739 - 173,174 p.a. base salary dependent on experience, plus 11.5%...

  • Customer Success Associate

    4 weeks ago

    Sydney, Australia ROBERT WALTERS AUSTRALIA Full time

    Robert Walters has partnered with Edstart - a rapidly growing fintech company, who is on the lookout for their next Customer Success superstar!As a Customer Success Associate, you will have full autonomy for getting the best outcomes for current and prospective customers. You will manage the inbound enquiry channels, follow-up on applications in-progress and...