Associate, IT Support

4 days ago

Sydney, Australia Bain & Company Inc Full time

**Associate TSG Support/ IT Support**

Sydney

**WHAT MAKES US A GREAT PLACE TO WORK**

We are proud to be consistently recognized as one of the world’s best places to work, a champion of diversity and a model of social responsibility. We are currently #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list for the last 13 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

**WHERE YOU’LL FIT WITHIN THE TEAM**
- The Associate position at Bain is a technical support role that is responsible for providing assistance to employees with IT-related issues and problems.
- As an Associate you will serve as the primary point of contact for these issues and will be responsible for troubleshooting and resolving hardware and software problems on computer systems.
- You will also be responsible for maintaining an accurate inventory database and repair log, enforcing TSG guidelines and policies, managing user accounts and permissions, coordinating off-site repairs with external vendors, and supporting the development of end user training programs.
- This position requires strong problem-solving and customer service skills, as well as a solid understanding of computer systems and software.

**WHAT YOU’LL DO**

Operations & Support (100%):

- Serve as the primary contact for IT related problems and issues for Bain employees
- Install, configure, and upgrade software and operating systems
- Investigate, troubleshoot and resolve hardware and software problems on computer systems
- Maintain accurate inventory database, repair log and activity log
- Enforce TSG guidelines and policies
- Manage user accounts and set permissions
- Coordinate off-site repairs with external vendors
- Support development of end user training programs
- Demonstrated interest and aptitude in technology and technical issues
- Communicate well with customers and members of the team, display a confident and self-motivated approach
- Strong time management and prioritization skills in a multi-tasking environment
- Ability to work well in a team environment, support other members of the TSG team as they support our customers
- Ability to be calm and think clearly under pressure
- Aptitude for analytical problem resolution, display basic troubleshooting skills and approaches

**ABOUT YOU**
- You will have an Associate's/Bachelor’s degree or an equivalent combination of education, training and experience
- 0-2 years plus experience
- Ability to occasionally work extended hours, including evenings and weekend hours to meet project deadlines or resolve issues

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