Customer Service Manager

5 days ago

Moorabbin, Australia GPC Asia Pacific Full time

**Resto Country Spares, **a GPC Asia Pacific business, is a leading supplier of new, restoration and reconditioned automotive spare parts for Holden and Ford vehicles. With a strong customer following and support from GPC Asia Pacific and brands such as Rare Spares, Repco, NAPA and more, Resto Country Spares has a strong online presence, and is the go-to for all Holden and Ford car enthusiasts. Our office is based in Moorabbin, and we service customers in Australia and New Zealand, as well as other other overseas markets.

**The role**:
As Customer Service Manager, you will lead a small customer service team situated in our Moorabbin office. You’ll lead and inspire your team to provide first class sales and product support to our customers. The service team mainly process online orders, but also process phone-based sales, and some counter sales from time to time.

**Duties include**:

- Manage, lead and guide a busy service team
- Plan, delegate & coordinate staffing and tasks to ensure best business outcomes
- Manage systems & processes to ensure the best experiences for our team and customers
- Generate reports and monitor KPIs
- Ensure compliance requirements are met and adhered to / minimise risk
- Trouble shoot & problem solve
- Manage product returns
- Administration
- Provide inspirational leadership
- General administration

**About you**:
This role is perfect for you if you’re an experience Service Leader. A similar background could work very well for you, however we’re open to considering people who have strong leadership skills, who are highly organised, understand the benefits of providing exemplary service, who have fostered strong, healthy, supportive and stable team environments, and who love getting results. A passion for cars would make this the ultimate workplace for you, however it’s not an essential criteria for us.
- Experienced leader of customer service team members
- Solid computer skills
- Excellent problem solving abilities
- Genuine love for providing first class service
- Exceptional communication skills
- Strong work ethic
- Available to work one Saturday a month (9am - 1pm), and Mon-Fri 8am - 5pm
- Moorabbin is a suitable location for you

**Some of the reasons we love working at GPC/Resto Country**:

- Part of a global organisation, yet you feel part of a family
- Flexible working arrangements
- Successful, stable, growing business
- Support iconic and emerging Australian brands: Repco, NAPA, AMX, Sparesbox and more
- Attractive product discounts across all GPC AP businesses
- Strong rewards & recognition programs
- Access to GPC's exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more
- A supportive team environment, where we work with supremely talented people
- Employee Assistance Program for team members and their families
- Career development prospects
- Strong values-based foundations
- Innovation and forward moving are a reality

**About Us**

With 100 years operational experience, and over 6000 employees GPC Asia Pacific is the largest automotive aftermarket parts supplier in Australia and New Zealand, supported by Genuine Parts Company in North America. GPC Asia Pacific is the parent company to brands such as Repco, NAPA, McLeod Accessories, Rare Spares, Resto Country, and AMX, amongst others.

  • Customer Service Specialist

    7 days ago

    Moorabbin, Australia TenacityCX Full time

    Full time, permanent position with true career development opportunities - $68,000 + Super + Bonus, working Monday - Friday - Stunning, modern offices located in Melbourne's South Eastern Suburbs TenacityCX have partnered with Australia and New Zealand's largest 4PL provider with a focus on designing, building, managing and providing integrated, optimised...

  • Customer Service Representative

    1 week ago

    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - A strong foundation in customer service or sales - Proactive and detail oriented - Ability to manage multiple stakeholders across different functions. - An analytical mindset with trend identification. - A university degree in business or equivalent, ideally with a focus on sales, supply chain, or finance. - Advanced Microsoft Office...

  • Customer Service Representative

    1 week ago

    Moorabbin, Australia Inject Full time

    Competitive base salary + Bonus Structure! - Full-time role Monday-Friday, Moorabbin location. - No industry experience required. We want to develop your career at CDK Stone. **About CDK Stone** For 40 years CDK Stone has been the one to beat when it comes to providing total support to the stone industry. We are not only renowned for importing high-quality...

  • Customer Service Representative

    2 days ago

    Moorabbin, Australia PUMA Full time

    **YOUR TALENT**: - University degree in business or equivalent, ideally with focus on sales, supply chain or finance - Functional: 2+ years experience in sales, sport or FMCG industries - Microsoft excel: Advanced - Microsoft Powerpoint: Basic - Data Analysis - Analysis and complexity management - Relationship management - Customer service skills -...

  • Customer Service Specialist

    2 weeks ago

    Moorabbin, Australia efm Full time $65,000 - $70,000 per year

    Competitive Salary: $65,000 - $70,000 + Super + BonusAt the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain...

  • Customer Service Officer

    1 day ago

    Moorabbin, Australia Inject Full time

    Competitive base salary + Bonus Structure! - Regular full-time hours Monday - Friday dayshift. - Moorabbin Location **About CDK Stone** *** For 40 years CDK Stone has been the one to beat when it comes to providing total support to the stone industry. We are not only renowned for importing high-quality natural and servicing state of the art machinery...

  • Customer Service Officer

    6 days ago

    Moorabbin, Australia Ausreo Pty Ltd Full time $60,000 - $80,000 per year

    Ausreo is Australia's leading independent manufacturer and supplier of concrete reinforcing products to the building and construction industry. We support and encourage our business partners to Build with Confidence and create value for our people, customers and shareholders. We are known for:Our agility to provide superior service and support to our...

  • Customer Service Officer

    2 days ago

    Moorabbin, Australia O'Brien Electrical Full time

    **Join a fun and vibrant workplace.**: - ** Supportive, friendly & family orientated culture**: - ** Join a locally based, industry leading and reputable organisation**: - ** Work with a dynamic and supportive team**: - ** Benefit from career opportunities** **O'Brien Electrical Moorabbin **are seeking interest for a **Customer Service Officer.** We...

  • Customer Service Assistant

    2 weeks ago

    Moorabbin, Australia Love JK Full time

    We are an online retailer specialising in customised photo gifts, renowned for their design and premium quality. Based in Moorabbin, the studio is a fun, fast-paced environment filled with people who are passionate about providing beautiful products and excellent customer service. **Roles and responsibilities** - Provide detailed product information and...

  • Customer Services Assoc

    2 weeks ago

    Moorabbin, Australia PCI Pharma Services Full time

    Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients. We are PCI. Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI. Raise Sales Order within System (IP register...