Customer Service Officer

7 days ago

Moorabbin, Australia Prestige Inhome Care Full time

Rewarding, customer focused work
- Blended flexible WFH arrangements
- Opportunities for professional growth & more

Prestige Inhome Care’s vision is to be the provider of choice for tailored in-home care that always exceeds expectations. The organisation is committed to helping people remain in the comfort, security and familiarity of their own home for as long as possible.

**ABOUT THE ROLE**

Key areas of focus for this role include:

- Reception tasks including: office administration, walk in meet and greet
- Supporting continuous care and service improvement

**ABOUT YOU**

This role is centred around people and supporting predominantly both clients and care staff. You are people focused and enjoy helping others. You are flexible in your ability to manage competing priorities of the ‘off the phone’ work with the demands of peak call volumes. You can juggle multiple requests, and able to prioritise what’s the most important
- you just know how to get things done without any hassle.

You are people focused and enjoy helping others, you’ve had experience in a customer service related role, so you understand high pressure environments and what it takes to respond and support people with their requests. You can juggle multiple requests, able to prioritise what’s the most important, you’re a go getter - you just know how to get things done without any hassle.

You are tech savvy - computer literate with MS Office, competent using databases or CRMs and familiar with telephone systems All of which will get you off to a flying start in this role.

**WHAT’S IN IT FOR YOU**
- Know that through your work you are making a difference in people’s lives
- Work with a growing business with a great reputation in the community and the industry
- Exciting Reward and Recognition programs
- Regular social events and functions to recognise your hard work
- Health and wellbeing initiatives
- Access to an employee assistance program
- Never work on your Birthday again - a paid day off for your Birthday
- Fun and enthusiast team culture

**HOW TO APPLY**

Our recruitment process requires to you hold a clear National Crime Check. Police check outcomes are considered in accordance with applicable legislation and standards. Furthermore, all applicants must have the right to work in Australia.

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