Specialised Services Officer

**Who we are?**

InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.

**The Role**

Coordinate and deliver searching and services including bulk order requests, multi-state property searches, litigation searching, and offline specialised/tailored requests for our National Clients. Providing our clients with the best service by ensuring the quoting, processing and return of searches is carried out accurately, within SLA, utilising their in-depth knowledge of searching, InfoTrack systems and independent research.

**About you**

You’ll bring a background in clerical, administrative, or customer service roles, where client interaction and accurate processing are part of your daily routine. Whether you’ve worked in customer support, office administration, or high-volume processing environments, you’re confident managing workloads while keeping a level head.

You’re naturally easy-going and stay calm under pressure, thriving in busy environments without losing perspective. A strong team player, you value open communication and collaboration, and you’re comfortable acknowledging and learning from mistakes as part of continuous improvement.

Above all, you’re approachable, proactive, and focused on providing great service to our clients.

**Key Roles and Responsibilities**:

- Liaise with courts, councils and other authorities and conduct research to locate accurate information to client requests.
- Create and calculate, clear and concise project quotes for clients.
- Deliver clear and accurate instructions and expectations for projects to clients.
- Processing and collating searches on client’s behalf.
- Assist with specialised searching requests as directed.
- Communicate promptly, clearly, and accurately with clients, authorities and InfoTrack teams to customer service expectations.
- Action invoicing, refunds, direct credit/credit card reviews and approvals as directed.
- Promote Specialised Services to non-using clients as directed.
- Meet and maintain national client customer service standards, practices and set KPI’s.
- Maintain up-to-date knowledge of InfoTrack products and services nationally and internationally.

**Skills, Knowledge and Experience**:

- Firsthand, intermediate Legal, Conveyancing or Searching industry experience and/or qualifications.
- Outstanding customer service experience
- Independent research experience
- Knowledge of InfoTrack systems and services.
- Experienced in working as part of a team.
- Outstanding organisation skills
- Ability to prioritise

**The Rewards and Culture**

We’re proud of our culture and deeply value the experience of every team member. When you join us, you’re not just taking on a job, you’re joining a company that invests in your growth, well-being, and success. We have created a culture that provides our people with platforms to share their ideas so we can shape the future of our products.

**What We Offer**:
**Personal Development** We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.

**Reward & Recognition** We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.

**Health & Wellbeing** We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.