Customer Experience Manager

2 weeks ago

Maribyrnong, Australia Valiram Full time

**Elevate Your Career with Victoria's Secret at Highpoint**

**Step Into Something Bigger - Join Valiram/ Victoria's Secret.**

Are you ready to take on a dynamic role that offers growth, support, challenges, and continuous training? Look no further We’re searching for an exceptional Customer Experience Manager to lead our Victoria's Secret store at **Highpoint.**

At Valiram, Asia-Pacific’s premier retail specialist, our people are the foundation of our success. Joining our team means:

- **Career progression** with a global retail group that celebrates internal growth
- **Premium training & development** to sharpen your leadership and operational skills
- **Generous team member discounts** across our portfolio of luxury and lifestyle brands
- **Opportunity to influence and shape a flagship store’s success**

We are seeking a Customer Experience Manager to be part of the store leadership team at the Victoria's Secret full assortment store at Highpoint, reporting to the Senior Store Manager. The Customer Experience Manager, drives sales growth as the leader of the customer experience on the sales floor, and has a primary duty of management, actively directing and managing 20 to 30 full-time direct reports, plus seasonal casuals.

**Key Responsibilities**:

- Assists the Senior Store Manager in the overall management of the store
- Assumes total store leadership in absence of the Senior Store Manager and is a partner in the strategic planning of short and long term goals
- Leads the sales floor and drives store results through the selling team
- Leads and develops leaders and associates in various roles and levels including managers and associates
- Develops and executes short and long term strategies to drive top line sales
- Role models, coaches and develops best-in-class selling behaviours
- Leads and inspires associates to unlock individual potential for extraordinary selling results
- Accountable for the development of associates’ product knowledge which in turn, enables high performance selling
- Responsible for the talent life cycle of direct reports, including recruitment, hiring, on boarding, training, development, performance management, terminations and succession planning
- Leads direct reports to maintain merchandise presentation standards while selling

**Requirements**:

- Minimum 5-years’ experience in a retail managerial role
- Proven ability to effectively delegate, follow-up and communicate with all levels of the organisation
- Demonstrates ability to manage complex and competing priorities with time management and organizational skills
- Strong attention to detail, even while multi-tasking
- Demonstrates ability to assess talent, coach, develop and manage performance
- Demonstrates business acumen with strong strategic and analytical skills
- High degree of emotional intelligence and multi-cultural sensitivity

On offer is a generous salary package and discounts across the Valiram suite of brands, ongoing training and development and the opportunity to be part of one of the major retail brand launches into the Australian market.

Pay: $72,176.18 - $148,507.73 per year

Work Location: In person

  • Retail Customer Experience Manager

    6 days ago

    Maribyrnong, Australia Valiram Full time $80,000 - $120,000 per year

    Join Valiram and Lead the Victoria's Secret Customer ExperiencePosition:Customer Experience Manager (2/IC)Location:Highpoint, VICAbout Valiram:Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the textile trade. Today, Valiram is Southeast Asia's leading luxury goods and 360° retail specialist with presence in Malaysia,...

  • 2/ Ic - Customer Experience Manager - Victoria's Secret

    7 days ago

    Maribyrnong, Australia Valiram Full time

    **Join Valiram and Lead the Victoria’s Secret Customer Experience!** **Position**: Customer Experience Manager (2/IC) **Location**: Highpoint, VIC **About Valiram**: Valiram was established in 1935 in Kuala Lumpur, Malaysia, originally specializing in the têxtile trade. Today, Valiram is Southeast Asia’s leading luxury goods and 360° retail...

  • Retail Experience Lead

    21 hours ago

    Maribyrnong, Australia Centre Com Full time $90,000 - $120,000 per year

    Retail Experience LeadThe Retail Experience Lead is responsible for ensuring a consistent, high-quality in-store experience across all retail locations. This role focuses on merchandising excellence, visual presentation, customer engagement, and execution of marketing campaigns. The Retail Experience Lead ensures that every store meets the company's...

  • Customer Services/admin

    2 weeks ago

    Maribyrnong, Australia HiCom Care Full time

    HiCom Care NDIS Plan Manager is looking for a long-term Full-time Customer Service position to work at our Maribyrnong office. **About HiCom Care** **HiCom Care **is proud to be one of the most dynamic registered NDIS Plan Managers, dedicated to empowering people with disabilities to embrace their full potential and achieve their life goals. We understand...

  • Barista/customer Service

    1 week ago

    Maribyrnong, Australia A1 bakery Fitzroy Full time

    A1 Bakery Highpoint is looking for a vibrant and motivated person to join our team! If woking in a team and in a fast paced environment sounds like something you would enjoy, then this is the job for you! This job includes duties such as: Making coffees Upkeep a clean environment Team work Customer service **Job Types**: Part-time, Casual Pay:...

  • Customer Service Advisor

    1 day ago

    Maribyrnong, Australia Bank of Melbourne Full time

    **Permanent, full-time role available at our Highpoint branch**: - **Be a part of a culture that cares for our customers, our community, and YOU**: - **Reap the benefits of working with a diverse, inclusive and vibrant team**: - **Support our customers in the moments that matter most**: - **Get things happening for our customers - and your career** As...

  • Customer Service Team Member

    1 week ago

    Maribyrnong, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Manager

    2 days ago

    City of Maribyrnong, Australia Myer Pty Ltd Full time

    Job no: 943974 Work type: Permanent / Full time Location: Highpoint As a Customer Service Manager at Myer Highpoint you’ll be the driving force behind our customer service excellence! Lead teams across multiple departments to deliver outstanding service and achieve strong results. Champion the Myer strategy, manage daily operations, and provide ongoing...

  • Manager

    2 weeks ago

    Maribyrnong, Australia Apple Full time

    Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Manager at an Apple Store, you lead, coach and...

  • Store Manager

    21 hours ago

    Maribyrnong, Australia The Memo Full time $90,000 - $120,000 per year

    ABOUT US:We are The Memo, a growing omnichannel retail business with an entrepreneurial spirit and a supportive team culture. Our retail operations are the heart of our customer experience, ensuring every interaction is warm, seamless, and memorable. We are looking for an experienced Store Manager to lead our Highpoint store, drive performance, and...