Customer Experience Manager

2 weeks ago

Maribyrnong, Australia Valiram Full time

**Elevate Your Career with Victoria's Secret at Highpoint**

**Step Into Something Bigger - Join Valiram/ Victoria's Secret.**

Are you ready to take on a dynamic role that offers growth, support, challenges, and continuous training? Look no further We’re searching for an exceptional Customer Experience Manager to lead our Victoria's Secret store at **Highpoint.**

At Valiram, Asia-Pacific’s premier retail specialist, our people are the foundation of our success. Joining our team means:

- **Career progression** with a global retail group that celebrates internal growth
- **Premium training & development** to sharpen your leadership and operational skills
- **Generous team member discounts** across our portfolio of luxury and lifestyle brands
- **Opportunity to influence and shape a flagship store’s success**

We are seeking a Customer Experience Manager to be part of the store leadership team at the Victoria's Secret full assortment store at Highpoint, reporting to the Senior Store Manager. The Customer Experience Manager, drives sales growth as the leader of the customer experience on the sales floor, and has a primary duty of management, actively directing and managing 20 to 30 full-time direct reports, plus seasonal casuals.

**Key Responsibilities**:

- Assists the Senior Store Manager in the overall management of the store
- Assumes total store leadership in absence of the Senior Store Manager and is a partner in the strategic planning of short and long term goals
- Leads the sales floor and drives store results through the selling team
- Leads and develops leaders and associates in various roles and levels including managers and associates
- Develops and executes short and long term strategies to drive top line sales
- Role models, coaches and develops best-in-class selling behaviours
- Leads and inspires associates to unlock individual potential for extraordinary selling results
- Accountable for the development of associates’ product knowledge which in turn, enables high performance selling
- Responsible for the talent life cycle of direct reports, including recruitment, hiring, on boarding, training, development, performance management, terminations and succession planning
- Leads direct reports to maintain merchandise presentation standards while selling

**Requirements**:

- Minimum 5-years’ experience in a retail managerial role
- Proven ability to effectively delegate, follow-up and communicate with all levels of the organisation
- Demonstrates ability to manage complex and competing priorities with time management and organizational skills
- Strong attention to detail, even while multi-tasking
- Demonstrates ability to assess talent, coach, develop and manage performance
- Demonstrates business acumen with strong strategic and analytical skills
- High degree of emotional intelligence and multi-cultural sensitivity

On offer is a generous salary package and discounts across the Valiram suite of brands, ongoing training and development and the opportunity to be part of one of the major retail brand launches into the Australian market.

Pay: $72,176.18 - $148,507.73 per year

Work Location: In person

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