Customer Services/admin

2 weeks ago

Maribyrnong, Australia HiCom Care Full time

HiCom Care NDIS Plan Manager is looking for a long-term Full-time Customer Service position to work at our Maribyrnong office.

**About HiCom Care**

**HiCom Care **is proud to be one of the most dynamic registered NDIS Plan Managers, dedicated to empowering people with disabilities to embrace their full potential and achieve their life goals. We understand the complexities of navigating the NDIS and are committed to providing clear guidance and support to ensure participants use their NDIS funding appropriately.

**Position Overview**

**What We Offer**
- A stable, long-term full-time position
- The opportunity to make a meaningful impact on the lives of NDIS participants
- A supportive and collaborative work environment
- Negotiable salary package based on your experience

**Responsibilities & Duties**
- Strong English & Vietnamese language skills, particularly in verbal communication over the phone.
- Be a “people person”
- Have the ability to deliver a conversation in a positive way to bring the best and fun experience to customers and stakeholders, make them feel a personal touch after conversations.
- Conduct different check-in calls to help clients monitors budgets and enhance satisfaction.
- Work under the guidance of seniors and other team members to support the team to maintain and improve HiCom's relationship with stakeholders: customers, service providers, government agencies, families of people with disabilities etc.
- Store data and memo of all conversations, make full notes to ensure everyone in the team can follow up.
- Communicate and liaise with service providers, clients, or other stakeholders when troubleshooting invoicing issues or resolve queries.
- Other ad-hoc duties and admin tasks of their own jobs.

**Experience**
- Minimum Bachelor Degree, Accounting or Finance background is preferrable.
- 1-2 years of working experience in Customer Service/Administrative jobs, preferably in office/corporate culture.
- Basic computer experience, have the skills to enter information with fast typing ability but still ensure accuracy.
- Familiar with Excel, good computer skills in general
- You will be trained and mentored, but you also need to be able to think logically and work independently with sense of completion.

If you are looking for a stable full-time job and are committed to making a difference, we would love to hear from you.

Schedule:

- Day shift

**Language**:

- Vietnamese (preferred)

Work Location: In person

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