Client Insight Data Analyst

Your role

At Allens, our business teams are specialists in their field, using their unique knowledge and expertise to solve critical client and business challenges.

We are seeking a curious and commercially minded Client Insight Data Analyst to join our Marketing & Client Services team. In this role, you’ll be at the heart of our client experience strategy, analysing feedback surveys, interpreting both quantitative and qualitative data, and generating insights that influence firm-wide decisions.

You'll be part of a small, focused team of three—close enough to collaborate easily, but with the space to take ownership of your work. There’s real scope here to shape how the role evolves and contribute ideas that influence how we continue to deliver to our clients.

As a Client Insight Data Analyst, your role will also involve:
- Distributing client feedback surveys and analysing results using tools like Excel, Qualtrics, Tableau, and Power BI.- Designing and creating compelling dashboards and reports that inform strategic decisions.- Collaborating with internal teams to refine data processes and models.- Presenting insights to the Head of Client Insights, helping them define next steps.- Support continuous improvement in client satisfaction reporting across all touchpoints.

This is a permanent, full-time opportunity. Hybrid working (60% in the office) is how we work however flexibility matters at Allens, so if you are seeking hybrid working or are looking for flexibility in your work, we would be happy to discuss what arrangements would work best for you.

About you

You will have:
- 2-3 years’ experience in data analysis, ideally within legal, professional services, or other complex client-facing environments.- Strong technical skills in Excel, Qualtrics, Tableau/Power BI, and ideally SQL or Dovetail.- Proven ability to turn data into actionable insights with commercial impact.- Excellent communication skills and a collaborative mindset.- A relevant tertiary qualification.- A desire to learn, grow, network, mentor others

Your development

In joining Allens, you will receive unparalleled learning and development opportunities. You will be challenged, supported and guided as you learn and develop, and will be encouraged to grow. We foster greatness and will coach and support you to meet your goals and aspirations.

Our unique Career Deal allows you to take control of your career and provides a transparent approach to career development. Our international alliance with Linklaters means we are able to support secondments all over the world.

Our perks

Our benefits include:
- Financial: market competitive fixed remuneration, employee recruitment referral program, discounts at hundreds of suppliers including retail outlets, health and travel insurance, charity matched funding program.- Health and wellbeing: fully subsidised gym memberships, annual flu vaccinations, skin checks, in-house snacks and catered meals, subsidised sporting and social activities, Employee Assistance Program including confidential counselling, wellbeing coaching and financial coaching for employees and their families and regular wellbeing sessions with our in-house consulting Psychologist.- Flexibility: hybrid and flexible working arrangements to support you in your work and life commitments and passions, equipment to support working from home.- Leave: ability to purchase additional annual leave, access to an enhanced, inclusive and flexible- parental leave policy
- 26 weeks paid parental leave with no minimum service for permanent employees and high-quality executive coaching to support the transition.- Recognition: team-based recognition including social activities and contribution-based recognition activities, and annual Allens Values Awards to nominate and recognise the incredible contributions of our people.

Allens is also proud to invest in our communities, giving you the opportunity to make a difference through our work on reconciliation, the environment and other social justice issues as well as our workplace giving and volunteering programs.

How to apply?
- The right role for you might be just around the corner

At Allens, we've been building legal careers for 200 years; longer than any other firm in Australia. The impact of our people extends to almost every sphere of business, government, the judiciary and the wider legal profession. We continue to provide opportunities for people from diverse backgrounds to build outstanding careers and shape the world around them.

Through our alliance with Linklaters, we work in a global network of 41 offices in 26 countries. Our size and global reach provide exceptional opportunities for career development, including both on-the-job learning and formal training and development opportunities.

Our commitment to high performance is balanced with a focus on wellbeing, with a culture that's inclusive, supportive and collaborative. We prioritise connection and value the unique contribution o