Customer Success Manager- Research Office

6 days ago

South Wharf, Australia DCA Careers Full time

Customer Success Manager - Research Office
Want to help develop products for an industry that creates world-changing products, including the pacemaker, the Blackbox flight recorder, ultrasound, Cochlear ear implant and Wi-Fi? If so, you might be ResearchMasters' next Customer Success Manager - Research Office?
The Company
ResearchMaster is a technology business that provides a fully integrated research administration solution to leading research organisations in Australia and New Zealand. Established for 25 years, our mission is to enable researchers to optimise their research to benefit humanity.
The Role
The principal purpose of the role is to provide advice and direction on the development and implementation of the Research Office suite in ResearchMaster Enterprise (RME) our flagship product
- so that it meets current and future business needs and maintains ongoing market relevance and competitiveness.
Critical to the success of this role is working as an interface between the market and the ResearchMaster team, representing ‘the voice' of the customer and aligning the product with emerging trends, influences and industry expectations.

**What you'll do**:

- Undertake competitive analysis activities for RME including awareness of competitive products and competitor capabilities
- Prepare business cases, internal recommendations and roadmaps of Research Office product changes, enhancements or new developments
- Establish collaborations and pre-commitments for new RME products, opportunities and enhancements with industry

**What you'll bring with you**:

- Experience working in software development and/or implementation in a project environment
- Experience presenting both face to face and remotely to clients in a professional environment
- Knowledge of or experience working in the Australian education and/or research sectors would be advantageous

**If you are successful in this role, you will enjoy**:

- A supportive and friendly team environment;
- Stability to develop your career with an established and growth focused company; and
- A range of benefits as part of our Employee Benefit Program, including subsidised in-house Gym.

We have an active employee benefits scheme which offers our employees a number of discounted products and services across a number of suppliers.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights. Work eligibility will be confirmed as part of the recruitment process.
What's Next?
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

  • Customer Support Consultant

    7 days ago

    South Wharf, Australia DCA Careers Full time

    Cutting - edge, market leading product - Permanent opportunity with market competitive salary - South Wharf modern office location with a subsidised onsite GYM The Company DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over...

  • Research Officer

    2 weeks ago

    Clayton South, Victoria, Australia Monash University Full time $60,000 - $80,000 per year

    The OpportunityThe Jaffré Group is seeking a highly motivated Research Officer to support cutting-edge investigations into the molecular mechanisms of congenital heart defects and cardiomyopathies in children with rare genetic disorders. Working under the direct supervision of the Group Lead, the Research Officer will assist in delivering high-quality...

  • Research Grants Officer

    7 days ago

    South Brisbane, Australia Mater Group Full time

    **Job no**: 501618 **Work type**: Permanent **Location**: South Brisbane **Categories**: Research Mater Research is looking for a Research Grants Officer to join the team! This permanent, full-time role is based at our South Brisbane campus. Mater Research is a recognised leader in medical research. Our bench to bedside philosophy sees us working across...

  • Research Officer

    4 days ago

    Clayton South, Victoria, Australia Monash University Full time $60,000 - $100,000 per year

    The OpportunityJoin the team as Research Officer (Peer Navigator), supporting the delivery of clinical trials within the Computational Neuroscience Laboratory and the Addiction and Impulsivity Research group. This position will drive participant engagement across clinical trials of psychedelic-based psychotherapy for addiction and ensure participants are...

  • Customer Support Officer

    4 days ago

    South Wharf, Australia Orikan Full time

    **Introduction**: About Orikan **Description**: Join a forward-thinking team at Orikan, a leader in integrated technology solutions for smarter cities. We’re seeking a detail-oriented and customer-focused individual to join our South Wharf team as a Customer Support Officer - Correspondence. About the Role As a key member of our Customer Support team, you...

  • Research Officer

    2 weeks ago

    Clayton South, Victoria, Australia The Clinical Psychedelic Lab at Monash University Full time $80,000 - $120,000 per year

    Company DescriptionThe Clinical Psychedelic Lab at Monash University is Australia's first psychedelic lab, working at the leading edge of psychedelic research and training. Led by Dr. Paul Liknaitzky, the lab focuses on investigating novel therapeutic applications, translating evidence into clinical practice, exploring and mitigating risks, and delivering...

  • HR Administration Officer

    7 days ago

    South Wharf, Australia DCA Careers Full time

    Seeking Administration Officer to support our innovative Technology Business - Free Employee Gym, discounted health insurance, Myki Commuter Club and other employee benefits - Modern office based at South Wharf, Melbourne We are looking for an efficient, adept and detail-focused HR Administration Officer to support our Human Resources, and Commercial...

  • Ict Support Officer

    7 days ago

    South Wharf, Australia DCA Careers Full time

    Full-time permanent opportunity in a growth-focused, industry leading organisation - Competitive salary package on offer - Based at our modern head office in South Wharf The Company DCA are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation,...

  • Research Officer

    4 days ago

    Clayton South, Victoria, Australia Monash University Full time $83,424 - $95,825 per year

    Research Officer (Clinical Screening & Testing), PsychologyJob No.: 684909Location: Clayton campusEmployment Type: Full-timeDuration: Fixed-term appointment until 30 April 2026Remuneration: $83,424 - $95,825 pa HEW Level 05 (plus 17% employer superannuation)Research Officer, Screening & Testing driving innovation in addiction treatment trialsJoin a...

  • Office Administration and Marketing Assistant

    2 weeks ago

    Gordon, New South Wales, Australia Southern Star Research Full time $60,000 - $80,000 per year

    Southern Star Research is a leading Australian, full service CRO headquartered in Sydney, Australia. We specialise in providing clinical research services to a range of clients across the pharmaceutical, medical device and biotechnology markets in Australia, New Zealand and the Asia Pacific Region.We recognise that attracting and retaining talent is the key...