Customer Success Manager

23 hours ago

South Melbourne, Victoria, Australia HeartBeat Digital Marketing Full time $90,000 - $120,000 per year

HeartBeat Digital Marketing is a fast-growing Australian agency working with ambitious businesses across healthcare, mining, construction, and professional services to deliver measurable, meaningful growth.

We believe great marketing starts with great relationships - and that's where you come in.

We're searching for an exceptional Customer Success Manager who lives and breathes client success, loves building long-term partnerships, and thrives on seeing campaigns turn into real-world results. You'll be the trusted guide for a portfolio of clients, ensuring they feel supported, informed, and excited about the work we do together.

What You'll Be Doing
  • Lead the day-to-day relationship for your client portfolio, becoming their go-to partner for strategy, support, and success.
  • Collaborate with our SEO, content, and advertising teams to ensure campaigns are delivered on time and to a high standard.
  • Run monthly client review sessions, sharing insights, results, and recommendations that build confidence and momentum.
  • Spot opportunities for improvement across client accounts, ensuring campaigns continue to evolve and perform.
  • Support onboarding and ensure every new client's start with HeartBeat feels effortless and exciting.
  • You'll report to the Chief Operating Officer and collaborate with our Account Manager and Digital Strategist to deliver exceptional service and measurable results.
About You
  • You've got 5+ years' experience in client management, customer success, or account leadership, ideally within an agency or fast-paced digital environment.
  • You're a natural communicator who builds trust quickly and can turn complex digital results into simple, valuable insights.
  • You understand the mechanics of digital marketing - SEO, Google Analytics, Meta Ads, campaign reporting - and can confidently discuss strategy and performance.
  • You're proactive, detail-driven, and commercially astute, able to anticipate needs before they become problems.
  • Experience with ClickUp, Go High Level (GHL), or similar project and CRM systems is a bonus.
  • Above all, you're calm, kind, and capable - the type of person clients love working with and teams love collaborating with.
Why You'll Love Working Here
  • Remote-first flexibility — work from anywhere in Australia (occasional Melbourne collaboration days for locals).
  • Purpose-driven clients — our work genuinely helps businesses that make a difference.
  • Supportive, transparent culture — we believe in honest communication, personal growth, and celebrating wins.
  • Room to grow — be part of a team that's scaling fast, where your ideas matter and your impact is visible.

If you're a relationship-builder with a strategic mind, a calm head, and a genuine passion for client success, we'd love to hear from you.

Apply now and help shape the next chapter of HeartBeat Digital Marketing.

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