Client Care Representative

5 days ago

Gold Coast, Australia Animal Emergency Australia Full time

Make a difference by supporting pets and families during critical moments
- Enjoy flexible hours, great pay rates, and shift penalties for your hard work
- Work with a compassionate and dedicated team striving for excellence every day

**About Us**
Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At AEA, we exist to help veterinary professionals thrive. We prioritise work-life balance, career progression, and personal development, empowering our team to make a meaningful impact in the lives of pets and their owners.

**About the Clinic**
Animal Emergency Service Carrara (AES) is a dynamic and progressive emergency clinic located in the stunning Gold Coast. As a trusted leader in Emergency and Critical Care, we are committed to setting the benchmark for veterinary medicine in Australia. Our inclusive and compassionate team comprises Client Care Representatives, Management, Nurses, and Veterinarians who work collaboratively to deliver outstanding care.

**About the Role**
As a Client Care Representative (CCR), you will play a critical role as the primary link between our clients and the clinical team. You’ll ensure a seamless and compassionate experience for clients and their pets, from the moment they walk through our doors to the time they leave and beyond.
This role is perfect for individuals who thrive in fast-paced environments and are passionate about making a difference. Please note that AES Carrara operates as an after-hours clinic, so flexible availability for weekends, public holidays, evenings, and early morning shifts is essential.

**What Your Day Looks Like**
- Providing exceptional care to clients and pets, including triaging pets on arrival.
- Communicating updates about pets to clients and addressing their queries.
- Collaborating with the team regarding updates, patient needs, and financial details.
- Assisting clients with financial transactions and insurance claims.
- Managing cash handling and daily reconciliations.
- Performing administrative duties that support the clinic’s operations.

**About You**
- Proven customer service experience with a focus on empathy and professionalism.
- Resilient, quick-thinking, and capable of thriving in a high-pressure environment.
- Veterinary industry experience or hospital experience (highly regarded).
- Personal mode of transport (essential for shift work).
- Flexible availability, including weekends, public holidays, evenings, and early mornings.

**Paws & Perks**
- Discounts on pet treatments and products.
- Discounted gym memberships (Fitness Passport).
- Competitive hourly rate of $33.08 + shift penalties + super.
- Refer a Friend program with rewards.
- Access to mental health support and wellness initiatives (Employee Assistance Program, flu vaccinations, etc.).
- Opportunities to transfer within the AEA network for career growth.
- Collaborative and supportive team culture to help you excel.

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