Care Coordinator

Bannister In Home Care is seeking are looking to fill a full time position for our Gold & Tweed Coast operation in a Care Co-ordination role. This role is suited to someone looking for responsibility and a challenge. You will be managing relationships and enabling the preferences of 50+ clients (Aged, with varied ability, private clients) and interacting with front line care staff.

**About Us**

Bannister In Home Care was established in 2013 as part of family business that had provided training to workers in the Aged Care and Community Services sector since 2006. In 2017 we were approved as a provider of Home Care Packages and NDIS supports.

We are big enough to know how to provide the best quality services to our clients while retaining the personal touch of a family run business.

We provide in home care services to people in the Northern Rivers, Gold Coast and Brisbane communities:

- Anyone needing support in their home
- Home Care Package consumers
- NDIS participants
- Rehabilitating from injury
- Family or carers of any of the above needing some respite

**Role Description**

You will be a part of our growing Queensland office who are responsible for service delivery and administration.

The primary function of this role is to meet with potential clients and their families as they look to access support at home. As clients come on board you are expected to build positive relationships with them while routinely assessing their needs and goals, providing information and choices on what can be accessed and explaining funding options.

Your responsibilities will include, but not limited to:

- Managing our current Home Care Package, NDIS, private clients and support staff
- Communicating regularly with clients and support staff with an inclusive team focus
- Assessing client’s needs, developing care plans to meet their goals and completing risk assessments
- Following up on client’s clinical issues, hazards and incidents
- Hiring support staff to ensure adequate coverage for all clients, undertaking clinical competencies and ensuring appropriate skills for each individual
- Collaborate with clients, support workers, GPs, families, allied health professionals and other relevant parties
- Managing client budgets and preparing reports and submissions for funding and resources including reviews for package upgrades and support plan review for disability funding.
- Working with clients to promote independence and reablement.
- Providing information and education to clients, families and advocates about available services including government funded services.
- Approve appropriate client requests.
- Working collaboratively within BIHC to ensure continuous improvement.
- Market the business to community and client organisations to promote business growth
- Create and manage relationships with key stakeholders in the industry
- Monitoring of compliance requirements
- Uphold WHS policies and procedures and legislative requirements by engaging in safe work practices and identifying and reporting hazards and incidents

**Qualifications and Experience**
- RN or EN experience highly regarded
- Certificate IV or higher in relevant aged or disability programme
- Minimum 2 years experience working in the Aged Care or Disability sector
- Minimum 2 years experience in team leadership/management positions

**Essential Criteria**
- Have a sound knowledge of Aged Care Quality Standards
- Have a sound knowledge of Home Care Package Program (HCP) Operational Guidelines
- Have a sound knowledge of National Disability Insurance Scheme (NDIS) Quality and Safeguards Commission Practice Standards
- Excellent communication, time management & problem solving skills
- Ability to work autonomously and efficiently manage your time
- Attention to detail
- A contemporary, customer service focused approach
- Current National Police Check
- Strong computer skills
- Drivers license & own reliable vehicle (company vehicle supplied after probationary period)
- QLD & NSW NDIS Worker Screening Card
- Current flu vaccination (or willingness to get)
- Current COVID vaccinations
- Full working rights in Australia

**Work environment**

Care Coordinators are expected to travel between client homes/meeting sites. Must be able to drive anywhere on the Gold Coast & South Brisbane region.

We are seeking a person with a passion for community care, has empathy and leadership qualities.

**Salary**: $60,000.00 - $70,000.00 per year

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person