Customer Support Coordinator

20 hours ago

Melbourne, Australia Metricon Full time

**Love Where You Work**

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

Based in our fun, family environment Mount Waverley Head Office, work within the busy Pre-Site Operational Customer Support team supporting our high end Knock Down Rebuild customers through the pre build process. You will also work closely internally with Drafting, Estimating, Studio M and Permits to get them to site.

Reporting to the Customer Support Manager, your responsibilities will include:

- Effectively manage your high end knock down rebuild customer expectations and ensure they are aware on the status of their home during the pre-construction process
- Deliver exceptional customer service, build and maintain customer relationships
- Continuously providing updates to your customers
- Maintain a high degree of accuracy recording customer project details
- Liaising with drafting, estimating, studio and external suppliers and coordinate client variations when required
- Ensuring customer quality control through professional communications, maintaining data entry and executing report compilation
- Consistently develop thorough knowledge of Metricon products, services and processes in order to confidently interact with clients; and
- Assist with all Customer Support related tasks.

Metricon will offer you:

- Flexible working office/home
- Be supported by a Management Team that has a Culture Where You Matter
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- Metricon Homes - Australia largest, and HIA Voted #1 Home Builder for the 7th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Mandarin speaking would be a bonus but is not essential
- Extensive experience within a Customer Service & Administrative capacity
- Be told you Deliver the Best Customer Experience
- Able to read plans and knowledge of contracts an advantage
- Experience in the building industry or having built your own home an advantage or supplier work
- Experience working in a time critical working environment
- Ability to establish strong networks with internal and external stakeholders
- Highly developed interpersonal communication skills
- Intermediate skill level using Microsoft Office, experience in using a database systems is an added advantage; and
- A GREAT ATTITUDE

**If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply.**

**This role requires a national police check to be undertaken on the successful applicant.

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