Customer Support Coordinator

**Customer Support Coordinator**

**Job ID**
- 244382

**Posted**
- 23-Oct-2025

**Service line**
- Advisory Segment

**Role type**
- Full-time

**Areas of Interest**

Administrative, Facilities Management

**Location(s)**

Melbourne - Victoria - Australia

**Entry level Facilities Administration support role for a key client**

**Coordinate service and facilities team in response to customer requests**

**Melbourne | Land of the Wurundjeri people**
- In this entry level role, you will provide administrative support to our Facilities Management team. The focus on finance, property, and operational management. This is a varied role that requires strong communication skills, attention to detail, and a positive attitude.
- You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.

**Here’s what you will focus on**:

- Acting as the first point of contact for our valued customers and tenants
- Coordinating service and facilities teams in response to customer requests
- Timely management and processing of customer requests, queries, billing information, work requests
- Account administration and maintain records on our system and support the FM's onsite
- Ensure service providers meet contractual obligations

**Your Background**:

- Previous administration experience with a high level of attention to details
- Strong interpersonal and relationship management skills
- Exceptional written and verbal communication skills and a professional phone manner
- Call and query handling and call resolution skills
- Strong time management and organisational skills in a busy environment
- Proficiency using Microsoft Word, Excel, Outlook and call centre technology

**So, what’s in it for you?**
- Joining our team means surrounding yourself with talented, driven professionals who are at the top of their field. Your journey starts here
- Uncapped opportunities to develop your career within the property Industry
- Structured career development to support you and explore your learning potential and career goals
- Parental leave which is industry leading.
- A range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
- Qantas flight discounts
- Initiatives and annual programs to recognise employees who exemplify excellence nationally and pacific wide

**Why CBRE**
- When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you can chart your own course and realize your potential. We welcome all applicants.

**Can we inspire you to join us?**
- At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
- We welcome and encourage First Nations People to apply.
- Be inspired to elevate your career to new heights.

**Applicant AI Use Disclosure**- Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
- We look forward to hearing from you **#WeAreCBRE