Customer Experience Specialist

2 weeks ago

Penrith, Australia bravoauto Full time

**What is our aim?**

We aim to exceed our customers expectations and give them something out of the ordinary. We believe that buying a car should be no different to ordering any other products online or in store and each customer should be given choice, value and security.

**So how will we achieve this?**

We need exceptional people to join our team and provide an out of this world experience for our customers. You will work to create excitement and passion around our products by understanding the customer needs and assisting them to find the vehicle that is right for them.

**Don’t have automotive experience? That’s completely fine because here is what we are looking for**:

- Previous experience in a retail environment where you have engaged and provided an exceptional customer experience face to face and online
- Ability to absorb information on our products and provide this product knowledge in service of our customers
- Demonstrates the ability to build rapport and strong relationships with our customers by managing test drives, delivery and handover and check in’s with the customer after purchase

**Why join us?**
- Enjoy more time doing that you love with additional days off including an extra 3 days of paid Family Leave every 3 years, plus 1 day each year of paid Volunteer Leave.
- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

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