Customer Experience Specialist Trainee

Trainee Sales Consultant

Location: Penrith

Our Story

At Inchcape, we are a global leader in automotive distribution and retail, representing some of the world's most iconic vehicle brands. Our commitment to excellence ensures that we deliver outstanding customer experiences and operational efficiency across our supply chain.

About the Role

Reporting to the Retail Centre Manager and based at our retail sites, the Trainee Sales Consultant plays a key role in delivering a seamless and engaging vehicle sales journey. Representing brands such as Subaru, Peugeot, Deepal and Foton – a global leader in commercial vehicles now making its mark in Australia – you will act as a trusted advisor, supporting customers both in-store and online from their first enquiry through to post-delivery follow-up.

Your focus will be on delivering tailored solutions through exceptional service, expert product knowledge, and an ability to manage the end-to-end sales process with confidence. You will also be comfortable using digital tools such as Salesforce and working collaboratively with internal teams to ensure every customer interaction is efficient, flexible, and memorable.

Key Responsibilities

- Learn lead management processes, including triage and qualification for appointment booking to support sales via EDM, phone, or web.

- Contact customers and qualify leads by asking customer-focused questions to determine their journey (online or in-store).

- Allocate appointments to the in-store team efficiently.

- Develop product knowledge to deliver comprehensive and informative demonstrations to customers.

- Build strong customer relationships by explaining product benefits and features clearly, using interpersonal skills, clarifying questions, and anticipating needs.

- Support team goals for customer satisfaction and reputation, keep customers informed throughout the buying process via CRM, and follow up post-delivery; perform other duties as required.

About You

You are a customer-focused individual who thrives in a dynamic sales environment. You are passionate about cars, technology, and helping people find the perfect solution for their needs. You bring a balance of sales drive and genuine care, always aiming to deliver above expectations.

You will also bring:

- Strong interest or experience in sales, retail, or automotive industry; exceptional customer service skills; proficient computer skills including Microsoft Suite.

- Valid driver’s licence (mandatory).

- Excellent written and verbal communication; ability to adapt to different customers and deliver great experiences; multitasking with attention to detail; strong organisational skills; willingness to learn and collaborate.

- High standards of professionalism and integrity; passion for products; sound judgment, decision-making, and problem-solving skills.

Benefits

Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.

Thorough and ongoing training provided to support you in all aspects of your role.

Career and development opportunities – providing you with a sense of purpose and direction, you drive your destiny with Inchcape.

Supportive team environment – we foster a positive and supportive team culture and thrive on working well together.

Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.

Recognition and Rewards – we recognise individual and team accomplishments.

Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more

Family Inclusive Workplace

Inchcape Australia is proud to be certified as a Family Inclusive Workplace, recognising our commitment to supporting colleagues with diverse family and caring responsibilities. Here, you’ll be empowered to thrive both at work and at home.

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