Customer Service Agent

24 hours ago

Melbourne, Australia Qantas Airways Limited Full time

Together we will make a positive impact on our customers' experience-
- Located at Melbourne Airport-
- Part Time-
- Multiple opportunities availableOur customers come first. We’re constantly challenging ourselves to reimagine our customer experience, and work hard to connect and build trust. Ultimately, our service should make people feel at home no matter where they are.

Airports are the heart of our operation. It’s here people connect with the spirit of Australia - from the confidence of seeing and interacting with our pilots, crew and ground staff, to the sheer awe that comes from watching our planes take off and land.

As a Baggage Services Agent, you’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes, providing an excellent level of customer service to both internal and external clients particularly in the areas of the Baggage Services.

The advertised role will primarily work within the Baggage Services working group, however, the inherent requirements of the at-level position may include activities in the areas of Service Desk and Flight Editing.

Typical responsibilities include:
- Providing a high level of customer service in a friendly, efficient and professional manner-
- Implementing operational delays and disruptions procedures, passenger upgrades, flow forward and standby processes-
- Performing all operational requirements relating to departing aircraft-
- Operating on departure control systems and remaining informed and compliant with all airline procedures and systems-
- Providing exceptional customer service standards in all activities related to baggage services-
- A thorough working knowledge of systems, policies and procedures-
- Maintaining ongoing business relationships with premium customersYou'll have:
- Significant experience in an airport ground handling environment-
- Experience in WorldTracer and/or Baggage Tracing programs is desired but not compulsory-
- Knowledge of airport service standards-
- Demonstrated understanding of customer recovery techniques-
- Ability to proactively seek resolution and solutions for operational and customer issues-
- Demonstrated ability to make timely and accurate decisions with a view to maintaining optimum service levels-
- High standard of personal presentation as per the corporate uniform policy-
- Excellent oral and written communication skillsBe a part of something special and play your part in the Qantas story - get in touch today.

  • Customer Service Consultant

    1 week ago

    Melbourne, Victoria, Australia Local Agent Finder Full time $70,000 - $120,000 per year

    About roomrAt roomr, our team of dedicated professionals is focused on innovating and enhancing the way homeowners choose their real estate agents. We make finding the right real estate agent faster, smarter, and easier. We give homeowners the control and confidence to make the best choice on their terms.With roomr, our customers can compare local real...

  • Customer Service Agent

    7 days ago

    Melbourne, Victoria, Australia Global Retail Brands Australia Full time $40,000 - $60,000 per year

    We are proud to introduce an exciting opportunity within Global Retail Brands, Australia's premier specialty homewares retailer, boasting a vast network of 300 stores nationwide. We are actively seeking atwo Customer Service Agentsto join our team focusing on providing administrative support to all departments across our Support Office throughout the...

  • Customer Service Agent,customer Service Agent]

    3 days ago

    Melbourne, Australia Probe CX Full time

    At Probe CX, expect to think differently, challenge the norm and find your purpose. Join our team as a Customer Service Agent, where your empathy and communication skills will be highly valued. We are seeking individuals who can quickly build rapport, effectively address customer needs, and provide accurate, timely information. A key aspect of this role...

  • Customer Service Agent

    2 weeks ago

    Melbourne, Australia IPA Personnel Services Full time

    Our client who are industry association specialists experienced at organising exceptional Trade Shows, Exhibitions and Conferences on behalf of industry bodies are currently looking for a dynamic Customer Service Agent who has strong phone-based experience and excellent computer skills. We are looking for someone that is available to commit to a 3-4 week...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Private Advertiser Full time $60,000 - $80,000 per year

    Company DescriptionClutch Industries is a leading clutch manufacturer headquartered in Coburg North, boasting over 70 years of expertise in producing OEM specification products to high-performance modular clutch systems. With a strong global presence, our Australian-owned company is renowned internationally for delivering superior products and...

  • Customer Service Agent

    1 week ago

    Melbourne, Australia Probe CX Full time

    **About the role** We're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term, part time basis with potential to extend (20-30 hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect...

  • Customer Service Agent

    1 week ago

    Melbourne, Australia Probe CX Full time

    **About the role** We're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term basis (20-30 hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Global-e Full time $50,000 - $70,000 per year

    We're looking for aCustomer Service Agentto join our vibrant support center, where every day brings new challenges and exciting opportunities to grow.At ourrapidly expanding international company, we're passionate about delivering outstanding service and we do it all in English.That means all customer interactions and internal communications are 100% in...

  • Customer Service Agent

    2 hours ago

    City of Melbourne, Australia Probe Group Full time

    Overview At Probe CX, expect to think differently, challenge the norm and find your purpose. Join our team as a Customer Service Agent, where your empathy and communication skills will be highly valued. We are seeking individuals who can quickly build rapport, effectively address customer needs, and provide accurate, timely information. A key aspect of this...

  • Customer Service Agent

    1 week ago

    Melbourne, Victoria, Australia Probe CX Full time $40,000 - $60,000 per year

    About the roleWe're on the lookout for Part Time Customer Service Agents to join our Melbourne team on a Fixed Term basis hours per week, Monday to Sunday) who understands that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to...