Ombudsman - Investments and Advice

**Company Description** Fairness feels good**

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

We are on the lookout for an **Ombudsman** to join our vibrant **Investments and Advice** (I&A) decision-making team. This role is crucial in resolving both standard and complex I&A disputes, with a special focus on consumer claims under the **Compensation Scheme of Last Resort**.

Our I&A team is at the forefront of complaint resolution, engaging with industry and consumer groups to tackle key issues affecting I&A customers. This broad area includes complaints against financial planners, stockbrokers, managed funds, timeshares, traditional trustees, cryptocurrency wallet providers, and even horse-racing syndicates While expertise in all these areas isn't necessary, knowledge in at least one is required, and multiple areas are highly desirable.

As an Ombudsman, you'll make impactful decisions, either individually or as part of a panel, in line with AFCA rules and fairness principles. Your decisions will significantly influence the practices of financial planning and stockbroking companies, derivatives platforms, and cryptocurrency wallet providers.

This role is ideal for senior legally qualified professionals with a strong track record of significant achievement in the I&A sector. If you're at a stage in your career where you're looking to use your well-developed skills and experience to contribute to positive community outcomes, this could be the perfect fit for you.

This is initially a **24-month contract**and is a Board-appointed role.
**Qualifications**
To be successful in this role, you will need:

- ** Legal Expertise**: Legal qualifications with senior executive experience.
- ** Industry Knowledge**: Experience in financial planning, stockbroking, managed funds, cryptocurrency, or derivatives.
- ** Diverse Backgrounds**: Experience in tribunals, EDR schemes, regulatory agencies, related business entities, or private practice.
- ** Analytical Prowess**: Strong analytical skills to manage complex issues and a busy caseload.
- ** Communication Excellence**: High-level written and verbal skills to engage with the insurance sector and community.
- ** Simplicity in Complexity**: Ability to explain complex concepts simply.
- ** Decision Explanation**: Skills to verbally explain decisions to firms and complainants.
- ** Coaching Ability**: Ability to coach and mentor junior staff.
- ** Resilience and Determination**: Strong resilience and focus to handle challenges and public scrutiny.
- ** Engagement Skills**: Excellent skills to build positive relationships.

**Additional Information**
- ** BOSS Best Places to Work 2024** -credited for its culture, engagement and flexible working arrangements.
- ** Employer of Choice Public Sector and NFP** - Australian HR Awards 2023
- ** Accredited**as a Family Friendly Workplace and Bronze in AWEI
- ** Hybrid working** from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.
- ** Progressive and inclusive leave entitlements**, including flexible public holiday leave, women’s health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
- ** Not For Profit** salary packaging benefits.

**Life at AFCA**

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish

**To apply**:
AFCA is a 2024 Circle Back Initiative Employer - we are committed to responding to every applicant.