Information Management Lead

2 weeks ago

Melbourne, Victoria, Australia Victorian Ombudsman Full time $80,000 - $120,000 per year

About Us

The Victorian Ombudsman (VO) provides a free, independent, accessible and impartial service to the public. Our purpose is to ensure fairness for the public in their dealings with the Victorian public sector, to improve public administration, and engage within both public organisations, the government sector and the broader community. The Ombudsman Act 1973 (Vic) is the governing legislation.

The VO's role is to ensure that the services of state and local government, and other public organisations are delivered in a fair and reasonable manner that is compatible with the Charter of Human Rights and Responsibilities Act 2006 (Vic) and that human rights have been taken into consideration in decision making.

About the Role

The Information Management Lead will play a lead role in supporting Victorian Ombudsman (VO) in developing and implementing an Information Management Strategy and Improvement Plan, alongside implementing and maintaining efficient and effective records and document management systems and associated procedures that meet regulatory, corporate and best practice requirements.

This role requires a strong ability to work independently in a complex environment. The role requires strong communication skills to cultivate and engage VO stakeholders, promoting mature records management practices across VO.  The role is instrumental in the provision of advice to the Knowledge & Technology Team and the broader business on managing information to meet compliance and best practice obligations.

Please review the position description for full details.

How to apply:

Applications need to be submitted online via the 'Apply Now' button.

To be considered for this role, you must include:

  • a 1-page Cover Letter addressing the Key Selection Criteria and specific identified experience in developing and implementing Information Management Strategy, Improvement Plans and Records Management Processes and Procedures that adhere to the Public Records Act 1973 (Vic), and mandatory standards issued by the Public Record Office Victoria (PROV).
  • a Resume, no longer than 5 pages.

Applications close midnight Sunday 19 October 2025

VO is an equal opportunity employer and is committed to providing an inclusive, accessible and safe work environment. We want to ensure all applicants and employees with disability are treated respectfully and equitably in all stages of the recruitment process.

We encourage job applications from people of all genders, ages, religions, disability, LGBTIQ and cultures, including Aboriginal and Torres Strait Islander people.

VO is committed to supporting our employees work and life balance commitments. All requests for flexible working arrangements will be considered in line with operational requirements.

Employment at the Victorian Ombudsman is subject to:

  • Criminal Record check
  • Working with Children check
  • Statutory Declaration
  • Confidentiality Agreement
  • Conflict of Interest check

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