Telephone Accounts Administrator

1 week ago


Yennora, Australia Coregas Full time

**Who we are**

Coregas' vision is Changing Gases, Changing Lives. At Coregas, we help our customers achieve amazing things by delivering products, expertise and personal service second to none.

Due to substantial growth seen in the business, we are looking for a _self-motivated _and _customer focused _Telephone Accounts Administrator to provide an exceptional service to our customers, as well as ensure our customer's satisfaction and requirements are met.

**What you will be doing**
- Make outbound calls nationally as per a prearranged call cycle to current customers
- Make enquiries regarding customer satisfaction and requirements
- Prospect for new accounts and relay information to sales department
- Liaising with departments with accurate information regarding outcome of customer calls
- First touch resolution advising customers with true and accurate information
- Customer retention on Level 4 & 5 accounts, upsell and customer card clean up
- Credit adjustment notes, to adjust cylinder holdings and process pricing claims
- Order processing into NAV and customer portal training

**What we need from you**
- Minimum 2 years experience in a similar role
- Previous experience with Navision (preferred but not mandatory)
- Excellent verbal and written communication skills
- Professional phone mannerism
- Accurate data entry skills
- High level of attention to detail

**What we can offer you**
- A career building opportunity with an Australian owned company
- Supportive team environment
- A competitive remuneration package
- A close knit team environment with supportive management
- Opportunity to participate in the Wesfarmers Share Plan, Recognition Awards and Education Assistance
- Access to attractive discount offers from our partners on insurance, new car purchases, computers and private health insurance

**Want to know more?**

**How do I join the team?



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