Junior Credit Officer

**Key Responsibilities the role include**:
**Customer Service and Administrative**
- Resolve disputes and queries from internal and external stakeholders, and escalate if and when required
- Take ownership of queries and discrepancies, resolving in a timely manner and escalating as required (such as further collection action)
- Maintain all relevant databases with high levels of accuracy
- Maintain professional and cordial relationships with customers particularly in times of issue and complaint resolutions
- Perform general office duties such as filing, record management, scanning and other related duties
- Provide exceptional customer service and respond to enquiries utilising a high degree of confidentiality, interpersonal skills and appropriate level of authority
- Provide support and assistance to relevant departments when required

**Account Receivable & Collection**
- File maintenance for new and existing accounts including (not limited to) database set up and update, issue relevant letters to customers and reissue invoices/statements upon request.
- Comply with Hume’s terms of business credit policy and procedures to ensure that payments are reconciled, and outstanding invoices are followed up
- Collate mail of any department letters
- Filing of customers documents both hard and soft copies
- Update accounts with alerts received from external credit reporters
- Responsible for meeting monthly KPIs whilst maintaining an excellent relationship with customers
- Take ownership of tasks, action and resolve effectively and efficiently
- Assist Credit Manager with end of month tasks as required

**The successful applicant must have the following**:

- Advanced knowledge of ERP and CRM software
- Strong communication and interpersonal skills, with the ability to liaise with various stakeholders.
- Good understanding of Accounts Receivable and Credit Collection (Commercial) procedures
- Strong numeracy and literacy skills
- Exposure to building industry or construction sector (advantageous)
- Problem solving and compliant handling skills
- A keen eye for detail and accuracy
- Ability to multi task and handle competing priorities

No experience in accounts receivable required, on the job training will be provided to the successful applicant.

Pay: $58,000.00 - $65,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Application Question(s):

- Which Microsoft Office products are you familiar with?
- What is your expected annual base salary?

**Experience**:

- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person