Manager Workforce Management

2 weeks ago


Melbourne City Centre, Australia Probe CX Full time

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

The Workforce Manager will act as the key point of contact for a portfolio of operational teams, contact centers in relation to any Workforce Optimization items and is the owner of the delivery of end to end Workforce Management Processes to the operational team’s

In this role, the manager will need to work closely with other roles within the WFO and Operational teams in order to effectively deliver on required outcomes and targets.

Key Details:
- Location | Melbourne CBDKey Responsibilities:

- Analysis and Forecasting_- Historical data analyzed, reported & used to produce short (daily and intraday level),mid,long term forecasts and recommendations (workload, staffing, shrinkages, attrition, etc)_
- Schedule Release_- Working closely with the scheduling and operational teams to ensure delivery of required schedules at a high level of accuracy_- Act as the key contact point for feedback and ongoing improvements in the schedule release process, delivery of team schedules_
- Real Time Management/Delivery Of Results_- Providing support to all WFO processes and roles in order to execute the developed plan, translating into operational delivery of results and targets_- Supporting the ongoing adjustment of forecasts,staffing requirements in the event of key changes or events within the operating environment (brand _
- impacts,events,staffing_
- variations,etc)_

Skills and Experience:
- Substantial experience within similar role- Experience in Contact Centre Workforce Planning/Scheduling/Analytics- Strong understanding of FTE modelling, capacity planning, building capacity plans from bottom up. Experienced working with Erlang models- Stakeholder management and communication

We are dedicated to doing things better and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm, find your purpose and grow.



  • Melbourne City Centre, Australia NAB Full time

    Manager, Workforce Optimisation - Job number: 802529 - Primary position location: VIC- Melbourne CBD - Category: Banking & Financial Services - Work type: Permanent Full time - Closing at: Aug 19 2025 - 23:55 AEST **Favourite** This role is responsible for optimising operations scheduling, providing real time insights, identifying and addressing critical...


  • Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    **Use your medical recruitment and roster coordinator experience and support the clinical workforce function to make a positive difference to victims of crime.** - **Manage the rostering functions for clinical staff and support daily operations**: - **Have a key role in hiring, onboarding and credentialing clinical staff**: - **Full-time, 12-month fixed...

  • Manager, Nursing

    1 day ago


    Melbourne City Centre, Australia Department of Health Full time

    **About the role**: The Manager, Nursing and Midwifery Workforce, will lead a team providing advice on key issues affecting nursing and midwifery professions within the sector. They will contribute to building the capacity of nursing and midwifery professionals and the broader workforce to respond to systems-level challenges. Demonstrating relevant...

  • Program Manager

    2 weeks ago


    Melbourne City Centre, Australia Department of Jobs, Skills, Industry and Regions Full time

    **Program Manager - Participation and Workforce** - _Salary: _$113,022 - $136,747 _(Plus Superannuation)_ - _Fixed term role until 30 June 2027_ - _Usual hours of work: Full time (flexibility may be available)_ - _Usual work location: 121 Exhibition Street, Melbourne VIC 3000 (flexibility may be available)_ **The Role** As a Program Manager - Participation...


  • Melbourne City Centre, Australia Department of Health Full time

    Melbourne CBD / Hybrid Working Arrangements - $130,673 - $174,869 + Superannuation + VPS Benefits! - Work for the Department of Health **About the role**: - Lead a team providing advice on key issues affecting allied health professions within the health sector - Full Time, Ongoing, VPS 6 Position + VPS Benefits - Melbourne CBD/Hybrid Working Arrangements...


  • Melbourne City Centre, Australia Department of Health Full time

    Melbourne CBD/Work From Home Arrangements - $130,673 - $174,869 per annum + superannuation + VPS Benefits - Work for the Department of Health **About the role**: - Lead the Nursing & Midwifery team in the Workforce Strategy & Planning Branch - Full time, Ongoing VPS 6 Position + VPS Benefits - Melbourne CBD/Work From Home Arrangements **About us**: At the...


  • Melbourne City Centre, Australia Department of Health Full time

    ***: The Royal Commission into Victoria's Mental Health System Final Report sets a comprehensive and ambitious reform agenda that the Victorian Government has committed to implementing in full. We are looking for exceptional individuals to join the Mental Health Division to support implementation of the Royal Commission's recommendations, specifically...


  • Melbourne City Centre, Australia Department of Health Full time

    **About the role**: The Manager, Mental Health and AOD Workforce Growth is responsible for design and execution of workforce growth related work from: the strategic planning process through to delivery, forging and maintaining key stakeholder relationships, and the coordination of expert advice to inform the design of a contemporary and reform-aligned...

  • Workforce Analyst

    2 weeks ago


    Melbourne City Centre, Australia Probe CX Full time

    At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than...

  • Workforce Manager

    1 week ago


    Melbourne, Australia Dixon Appointments Full time

    12 month fixed term - Salary packaging - Work From Home options - Formal learning and training programs - On the job development opportunities - Commuter Club | saving 10% off the cost of a yearly myki ticket **The organisation** Our client helps people with legal matters, they provide their legal services to people who are socially and economically...