Training Consultant

1 day ago

Melbourne, Australia MRI Software Full time

:

- Act as a trusted training expert to deliver enterprise-level programs across multiple software platforms, driving high-quality client engagement and supporting MRI’s reputation as a leader in the real estate technology sector. You’ll manage the full training lifecycle — from new enterprise clients to running structured webinars and fulfilling paid training requests — ensuring our clients get maximum value from MRI solutions. This is a fantastic opportunity for a dynamic professional passionate about helping clients succeed through effective learning and adoption of innovative SaaS platforms.
- As a Training Consultant, you will be responsible for the following:
- Acting as a ‘solutions expert’ by delivering tailored training sessions to clients across various platforms, helping them achieve their business objectives- Leading structured training across Box and Dice, Vault (Commercial, Projects, FMS), Agora Insights, and Secure Sign- Managing monthly update webinars and coordinating closely with internal stakeholders to deliver current and relevant content- Handling all paid training engagements and ensuring these are completed to a high standard across supported platforms- Executing and maintaining process workflows related to training delivery to ensure consistency and quality- Coordinating onboarding and long-term training programs for enterprise clients, supporting their growth and success
- RESPONSIBILITIES:
- Design and deliver engaging training sessions to clients, both online and in-person where required- Develop and maintain a strong understanding of supported platforms to provide expert-level guidance to clients- Collaborate with sales, account management, and product teams to align training content with client needs and product updates- Maintain detailed records of training delivery, feedback, and process adherence- Manage multiple training projects simultaneously, ensuring timely completion and client satisfaction- Execute monthly webinars to keep clients informed of new features, enhancements, and best practices- Support continuous improvement by gathering client feedback and identifying opportunities to enhance training delivery- All other duties and responsibilities as assigned
- REQUIREMENTS:
- Strong communication and presentation skills, with experience in client-facing roles- At least 1 year of experience working with SaaS platforms- Proven ability to deliver structured product training, preferably in a SaaS environment- Capable of managing multiple concurrent training projects with a focus on quality and timeliness- Technologically savvy with a demonstrated ability to learn new systems quickly
- DESIRED SKILLS:
- Familiarity with real estate CRM platforms and industry terminology- Experience with enterprise onboarding workflows and documentation- Knowledge of cross-functional tools such as Zendesk, Process Street, Confluence, and Jira
- WHAT MAKES THIS A GREAT OPPORTUNITY?- Work for a global industry leader with nearly five decades of experience and innovation- Flexible work environment and an engaging, supportive culture- Opportunity to impact client success by driving product knowledge and adoption- Join a collaborative team passionate about delivering outstanding customer experiences
- ABOUT US:

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