Client Training Consultant

5 hours ago

Melbourne, Victoria, Australia Solera Full time $60,000 - $90,000 per year

Perform full technical end-to end installation, from server unboxing, to imaging the server to workstation installations, including printer and handheld device setup and configuration

Undertake Red Hat server installations, configuring servers as required

Full Training of clients in the use of all Hollander software applications virtually as well as on-site at the client locations

Creation of training materials and support documentation

Creation of post-install reports for management

Travel country wide as required. Necessary for on-site installations, training, and software consultancy

Support risk management and mitigation throughout the lifecycle of the installation, ensuring timely communication of any unresolved risks.

Keep abreast of all technical developments with the Hollander systems and the supporting software in use, in particular understanding implications of new releases.

What You'll Bring

5+ years of professional experience in a desktop/software support role or equivalent IT related Bachelors degree

Previous network and desktop support/service desk/training experience

Strong knowledge of Windows PC Operating systems (Win 8, Win 10) 

A firm understanding of Linux RedHat operating environment and SQL database knowledge

Ability to install and troubleshoot software and network configurations

Capability to manage time and work in a fast-paced, constantly evolving environment

Maintain strong interpersonal skills, develop comprehensive industry & product knowledge

Excellent written and verbal communication skills

A genuine interest in delivering high quality customer service

A positive attitude with a willingness to adapt and learn

Ability to communicate and work well within a team

A current and legally recognised full car drivers' license

Be a permanent Australian resident

Desirable Criteria:

Certificate IV in Training and Assessment

2 years' experience in software training

Formal qualifications in Information Technology or a related discipline

A healthy knowledge of motor vehicles and their componentry

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