Customer and Sales Support Administrator

1 day ago

Burleigh Heads, Australia TimePet Full time

**About the Role**

At **TimePet**, we’re proud to be a leader in the Australian Pet Industry and a **BCorp-certified**company that values teamwork, efficiency, and a strong work ethic.

We are looking for a dedicated and personable **Customer and Sales Support Administrator** to join our team in a full-time capacity. This role is key to ensuring smooth daily operations by providing exceptional administrative support to our sales team and delivering outstanding service to our customers.

**Key Responsibilities**
- Accurately process customer orders, including raising Purchase Orders and managing them through our CRM systems
- Support sales reporting and assist with basic data analysis to track performance and identify opportunities
- Provide general administrative assistance to the sales team, including the preparation of documents and submission materials
- Make outbound sales calls to promote and grow sales of our products
- Contact customers to confirm orders, provide status updates, and resolve any issues or concerns
- Perform clerical and administrative duties such as drafting correspondence, preparing documents, and supporting office tasks as needed
- Previous experience in **sales, sales support, or administrative roles**:

- Excellent **customer service skills** with a focus on creating positive customer experiences
- Strong **organisational skills** with the ability to **multi-task and prioritise tasks** effectively
- High level of **attention to detail** and accuracy in all work performed
- Ability to **work independently** while contributing to a **team-based environment**:

- Great **problem-solving skills** and the ability to think on your feet
- A **quick learner** with lots of initiative - a true **self-starter**:

- Proficiency in computer systems, including **CRM platforms** (such as Pronto and Xero) and **Microsoft Office Suite** (Excel, Word, Outlook, Power BI)

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Paid volunteer leave
- Professional development assistance

Application Question(s):

- Do you have experience in CRM platforms Pronto and/or Xero?
- How much notice do you need to give to your current employer?

**Experience**:

- Sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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